Support Worker

6 months ago

Belfast, United Kingdom Morning Star House Full time

**Job Description & Person Specification**
**Support Worker**

**Position**: Support Worker

**Location**: Morning Star Hostel, Belfast

**Accountable to**: Senior Support Worker

**Salary**:£21,112 - £22,022* (After probation period)

**Hours of Work**: 35-hour week

**Length of Contract**:Permanent

**Overall Job Purpose**

Support the Team Leader (Senior Support Worker) and management in a residential setting with people requiring support.

An ability to motivate residents & assist in setting goals; assist in achieving them and reviewing programmes.

Effective communicator and an ability to work in a challenging environment as a team member.

A commitment to quality work within the ethos and traditions of the hostel.

Delivery of quality review and production of reports as required.

Ability to identify and address improvement opportunities.

**Key Duties & Responsibilities**:
**1. General tasks**
- To positively encourage, support and implement the ethos and traditions of MSH.
- To take part in a rota system of work, including evenings and weekends; flexibility is required to maintain sufficient staff numbers especially at holiday periods.
- To plan & manage the work load effectively.
- To carry out all duties to the best of one’s ability
- To complete any reasonable duties as requested by the MSH management.
- To communicate effectively with staff, volunteers, and residents to ensure a comprehensive service is provided.

**2. Referrals**
- To interview and assess applicants for accommodation with regard to their support needs and risks associated with any challenging behaviour.
- To book residents into their accommodation and to inform them of the essential requirements of their residency.

**3. Key working**
- To positively carry out initial and ongoing assessments regularly, negotiating and implementing support programmes based on individual residents needs, aimed at promoting personal development and welfare.
- To review and evaluate aims and objectives of support plans on a monthly basis in conjunction with the service user.
- To liaise with referral agencies as and when required regarding support needs of individuals.
- To assist with the delivery of appropriate information on housing management services, including advice and practical help with benefits; budgeting; debt management; primary health care; personal hygiene; harm reduction in relation to substance misuse; life skills; personal development; individual spiritual well-being; community based services, home safety and independent living skills.
- To keep detailed case records on each individual key resident and report monthly to line manager.
- To monitor rent and service charge payments, and be responsible for arrears management and report monthly to line manager.
- To assist residents with individually tailored resettlement plans, in conjunction with the Resettlement Worker, where appropriate.

**4. Meeting Residents Needs**
- To assist new residents to become familiar with MSH policies and procedures especially health and safety procedures, security arrangements and MSH ethos and traditions.
- To deal with residents’ complaints and any other external complaints, such as from neighbours.
- To record appropriately all contact between residents and others.
- To liaise with other staff on licence management and support needs of individuals.
- To ensure that residents are able to participate in all areas of service delivery and that all services are accessible and relevant to their needs.
- To promote resident participation and principles of customer care, by providing information, advice and choices to enable residents to participate more fully in daily decisions relating to them.
- To deal with breaches of the licence agreement, sensitively and efficiently and in accordance with MSH policies and procedures. To record all such breaches and seek advice where necessary.
- To accompany guests to appointments as and when required at the request of the management.
- To encourage residents to avail of the spiritual help and services available both within and without MSH.

**5. Health & Safety**
- To be familiar with MSH Health and Safety Policy & Procedures and report any concerns.
- To monitor, test and report on fire safety equipment (extinguishers, alarms, etc.) regularly and to supervise evacuation procedures and contact the fire brigade etc. in the event of a fire or any equivalent incident.
- To maintain a first aid kit, administer basic first aid if necessary and contact emergency services where appropriate.
- To carry out the supervision of all areas of the MSH accommodation including the sleeping areas, kitchens and other internal and external public areas to ensure the health and safety of all residents and visitors to MSH.
- To ensure that a high standard of hygiene is maintained both inside and outside MSH.
- To ensure that residents maintain an acceptable level of hygiene in their rooms and personally.
- To monitor access and m

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