Volunteer Services College Placement Coordinator

6 months ago

London, United Kingdom King's College Hospital NHS Foundation Trust Full time

An exciting opportunity has arisen for a College Placement Coordinator who is highly driven, enthusiastic and motivated, to become part of the Patient Experience and Volunteering teams at King’s.

You will also have excellent communication skills, a strong work ethic and be passionate about providing a high quality service to everyone you encounter.
- To maintain and manage the relationships between King’s and its partner schools
- To grow the number of schools that King’s are partnered with
- To ensure the steady flow of students to the volunteering programme
- To assist students in the on boarding process to qualify to volunteer
- To place students in relevant roles to assist their studies
- To actively engage with volunteers post placement, ensuring understanding and output remains high
- To actively engage with placements to ensure volunteers are adding value to their depts.
- To provide broader administrative support to the volunteer team.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.
- Oversee the recruitment process, from informal enquiries through to interview, and all appropriate checks, ensuring specified timescales are met, addressing any problems. Where appropriate, escalating problems.
- Following on boarding milestones, ensure records are kept up to date by noting which volunteers have completed which areas. Chase up non-compliance cases where appropriate
- Keep and maintain all records on the volunteer management system as reasonably required, keeping accurate, up to date and accessible records
- Acting as the point of liaison with occupational health, chasing unreturned forms etc.
- Throughout the recruitment process, maintain the Trust’s professional image
- Communicate regularly and effectively with individuals throughout the process, using standard templates as a guide
- Resolve issues with training where appropriate, escalating as appropriate.

CPP Placements
- Ensure volunteer compliance of best practise is maintained, including but not limited to signing in, wearing uniform and delivering role expectations
- Offer training and support where behaviours aren’t at the expected level
- Update schedules and rotas, ensuring these are kept up-to-date and shared with all relevant persons.

Feedback, Retention and reporting
- Follow up with as many volunteers as possible to ensure that expectations are met on all sides supporting the improvement of process and retention rates
- Receive feedback and present back to the VICE manager as an actionable list of improvements (process’ and roles)
- Report on NPS scores, student and placement metrics.

Shared Responsibilities with other staff members of Volunteer Services
- Attend and participate in meetings, committees and work streams within the Volunteer Service and the Nursing Directorate and the wider Trust
- Support the delivery of training and recruitment programme of new volunteers
- To be a key contributor to the volunteering team
- Attend local community events to recruit volunteers and promote the volunteer programme
- Assist with the organisation of any King’s Volunteers recognition events.
- Work flexibly to meet the requirements of events - some evening and weekend work will be required on occasion
- Provide reports and information as requested by the Head of Volunteering
- Workload may vary and may be interrupted on occasion in order to meet deadlines for reports or other requests.

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