Partnership Services Team Leader

7 months ago


Swindon, United Kingdom Openwork UK Ltd Full time

Reporting to the Head of Partnership Services, the Partnership Services Team Leader is responsible for the day-to-day operations and management of the Partnership Services Business Support Team (Non-Sales) and management of the relationships within the Partnership, ensuring that the team are performing against all agreed objectives.
**This is a hybrid role based 2-3 days a week in our Swindon office.**

**The benefits**:

- Salary - up to £35,000
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
- Key Accountabilities:

- Manage the day to day running of the Business Support Team
- Works with the Head of Partnership Services to manage the Performance of the overarching Team
- Manage the relationship with, but not limited to Internal colleagues such as PDMs, Recruitment and Onboarding Teams and Colleagues
- Manage the relationship with Introducing Partnership Firms, OWL And 2plan and their Advisers
- Responsible for Performance Management of the Team, including but not limited to; Campaign Management, Lead Performance, Monthly
- Reporting, Ad-hoc MI requested by Head of PS
- The primary contact to manage escalated issues and seeing them through to resolution.
- Commission Payment Management making any necessary manual payments to advisers and managing broker fees coming in through cash flow
- Socialising the benefits of Partnership Services through our Online or Face to Face Events such as Peer Groups, PDM Meetings, Conferences etc
- Being a key stakeholder for all project work for the team and be involved with projects across the wider business to bring experience to the groups.



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