Reservations and SPA Coordinator
3 weeks ago
Horwood House Hotel is nestled in the heart of the Buckinghamshire countryside. Built in 1911, the beautiful Grade II listed Manor House is the focal point, with the hotel coming to the end of a £6M renovation project.
Horwood House combines heritage, comfort and warm, friendly service to create an unforgettable experience. the house, lily pond and manicured Pytheas Gardens provide a truly stunning backdrop for our guests and visitors to enjoy.
A range of spectacular and flexible meeting spaces, a dedicated events team and accessible location makes Horwood House Hotel the perfect location for any event, from unique business meetings and conferences to special occasions such as weddings, birthdays and anniversaries.
those who choose to work at Horwood House become part of a family who will help deliver the next chapter in the history of our Hotel. In return, we are committed to providing help and support with development and training to ensure our employees grow with us as we continue to drive our collective ambitions.
**What is the main purpose of the role?**
Delivering exceptional guest service through attention to detail and communicating guest needs to hotel operational departments. To contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue through effective co-ordination of all incoming bedroom enquiries, delivered through all booking channels. Successful implementation and monitoring of all pricing and inventory strategies.
**Key Responsibilities and Duties**
- To take, book and review all reservations ensuring special notes and requests are recorded accurately.
- Run daily arrival and reservation check reports.
- To demonstrate exceptional hotel and product knowledge and use this to effectively upsell products to all incoming reservations.
- To ensure all correspondence is answered, recorded and filed accurately as per the hotel standards.
- To effectively handle all incoming group bedroom enquiries. From initial enquiry, follow-up for conversion through to contracting and providing thorough communication to the wider hotel departments by way of function / group information sheets.
- To monitor all OTA sites daily for guest and OTA provider communication
- To identify all sales opportunities and effectively convert into bookings and future sales leads.
- To manage and balance room inventory daily to ensure a good range of bedroom availability on all dates to avoid lost / declined bookings.
- To work closely with Reservations & Sales Office Managers to implement promotions and packages through distribution channels; Website, Groupon, OTA’s
- To ensure clear communications to the wider hotel team on any packages and offers available for guests to book.
**Engaging Hospitality**
- To be an ambassador for the Hotel welcoming new colleagues and helping them to settle into the business.
- Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests
- Promoting the image and the brand of the Company at all times, through our behaviour and personal presentation ensuring we are always smart and ready for business at all times.
**Learning and Development**
- To attend and contribute to (or deliver) regular value added learning and development sessions carried out by your HOD or specialist within the business to support both business performance and personal learning.
- To ensure you perform your daily duties in accordance with the trained and communicated standards and lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal colleagues
- Take an active role in enhancing and taking ownership for your own continuous personal development.
**Health & Safety**
- To ensure that the Company Health & Safety procedures are adhered to and implemented within the department.
- To be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: licensing, health & safety at work, COSHH, Covid-19, environmental health, fire precautions, manual handling and any other relevant policies.
Reference ID: RESSPA22
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Life insurance
- On-site parking
Work remotely:
- No
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