Wedding Sales

3 weeks ago

Milton Keynes, United Kingdom Horwood House Hotel Full time

**What is the main purpose of the role?**
- You will ensure all details on weddings and social events enquiries are recorded accurately and planned until the day of the wedding/event takes place, assist in achieving budgets and targets set for this area and the overall budget of the hotel, through effective use of yield policy and overall promotion of the product and services of the hotel.
*

**Key Responsibilities and Duties**
- Be the person in charge of all wedding and special events enquiries and the main point of contact throughout the booking and planning process.
- Ensure all enquiries are chased within the time frame agreed between the client and the hotel and details are accurately recorded.
- Ensure all contracts, deposits and event details are handled efficiently and within the deadlines given.
- Meet with clients to run through details of forthcoming wedding, & events, future requirements and to present the hotel facilities and services.
- Create event sheets detailing all the client’s final details and requests before the event and attend function sheet meeting weekly.
- To maintain a work environment which promotes positive attitude, pride and good morale
- To liaise with the rest of the team, ensuring all information is communicated effectively to the relevant departments.
- Upsell and cross sell as frequently as possible to ascertain special occasions and to add as many comments as possible to reservation details
- To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales to ensure effective, efficient and wholly beneficial operations for both staff and guests alike
- To maintain the standards and procedures that are set in place in conjunction with effective diary management, to maximize sales potential
- To ensure that all rates quoted are in line with the hotel and company selling strategy
- To ensure all new enquires are dealt with promptly
- Conduct professional hotel show rounds
- To be fully conversant with facilities, services and promotions offered by the hotel, and where possible to pass this information on to the guest whenever the opportunity arises
- To be able to handle proactively, all guest feedback, positive and negative, and record correctly

**Skills required**
- Excellent organisational skills and the ability to prioritise tasks
- The ability to perform well under pressure
- The ability to multitask and prioritise your own workload
- Attention to detail to ensure that every aspect of an event is perfect
- Excellent communication skills both written, verbally and in person
- A high level of IT skills including outlook, word & excel

**What you’ll receive as part of our team**:

- Competitive salary
- 28 days annual holiday (including bank holidays)
- Pension
- Training and development opportunities
- Free staff meals
- Free parking
- Discounted food, beverage, spa, hotel and membership
- Birthday Meal allowance
- Long service rewards
- Recommend a friend scheme
- Uniforms

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Milton Keynes: reliably commute or plan to relocate before starting work (required)

Reference ID: W&E22.7

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