Head of Operations

2 weeks ago


Glasgow, United Kingdom Webhelp Full time

**Job Advert**
Are you a confident decision maker and solution finder driven by results? We are looking for a well experienced, driven and highly organised Head of Operations to support operational performance and lead a team to deliver industry leading content moderation and achieve business objectives.

A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for communicating and leading by example is sure to impress us. We want someone who has excellent communication skills on all levels, someone who values and nurtures relationships.

**What you will be doing**
- Leading the team in the creation, communication and implementation of the operational strategy
- Creating and implementing campaign based performance strategies ensuring resource and budget forecasts are met
- Supporting operational teams through excellent knowledge management, process design and implementation to help deliver targeted levels of productivity and contact handling performance
- Setting agreed targets and measure KRAs
- Assisting in the development and maintenance of client relationships and business development between key business partners both within and external to the company
- Understanding trends in information and analyses to highlight drivers and issues, being able to recommend and implement practical and robust solutions
- Contributing to management reports, highlighting achievements and areas of development with plans to address
- Creating an environment that is engaging and encourages people to deliver outstanding results across multiple sites, shifts and work streams

**What you'll need**
- Demonstrable experience of senior stakeholder management with at least 12 months' experience in an Operations Manager or equivalent position
- Excellent communication and negotiation skills
- Demonstrate prior experience with content moderation or digital contact services
- Experience in shaping and formulating operational strategic plans
- Demonstrable experience of senior stakeholder management
- Ability to deliver agreed programmes of work and embed initiatives for improvement

Take this opportunity to join our collaborative team of game-changers today. Advance your career with our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

Job Reference: UK01943



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