Global Head of Design

5 months ago

London, United Kingdom CDP Global-London Full time

**Team**:Design

**Directorate**: Digital

**About Team**: The Digital Directorate delivers cross-cutting digital components and services which support delivery across CDP. This aims to achieve a shared vision of a modern, digital and collaborative organisation.

**Reporting To**: Chief Digital Officer

**Purpose of Role**:
A newly created role, the Head of Design will be responsible for aligning the design organization with other business functions and establishing a customer centric design culture as the company moves to become a product centric organisation. They will oversee the overall design and experiences within the digital ecosystem.

**Accountabilities**:
Lead CDP’s designers and establish industry leading user research, design thinking principles, and UX/UI development methodologies to establish a customer centric culture delivering best-in-class products that satisfy end user needs.

**Direct Reports and Main Stakeholders (internal and external)**:

- Build effective relationships with the ELT, SMT and partners, to build effective relationships, represent the function, and to provide expert advice and guidance on sensitive and highly complex issues.
- Ability to deal with confidential, challenging and highly sensitive issues / situations, which involve significant negotiation, persuasion and influencing skills. Manage relationships with customers / delivery partners / contractors.
- Deal with people at all levels confidently, sensitively and diplomatically. Interaction with others and the ability to successfully influence, negotiate and motivate are fundamental to the role. The ability to set and create the right working climate is critical to the success of the role.
- Consult with stakeholders to identify requirements. Lead partnership working with internal and external services / organisations. Chair internal / external working groups. Influence their decisions.
- Lead and manage a small team of Ui/UX Designers.

**Budget Responsibilities**:
Own design budget, incl. resource allocation, tools, technologies (c. £3million)

**Examples of Tasks/Activities associated with the Role**:

- Define, maintain and optimise the overall service and UI/UX design vision for the organisation
- Maintain and develop a design system with a set of guidelines to ensure brand consistency and coherency across multiple products and experiences
- Lead design team to understand and keep up to date with cross-industry design patterns, principles, best practices
- Translate customer insights and best practices to design, prototype & build digital products interfaces and experiences at all levels of fidelity
- Ensure consistent level of quality design output from all squads. Continuously maintains and ensured human centered design as product evolves
- Establishing monitoring / KPIs to measure both design effectiveness and end-user satisfaction
- Educate business, technology, operational stakeholders on design thinking, discussion, problem definition activities; maintain a culture of innovation and experimentation within the organisation
- Manage overall design team workplans, budget & resources
- Work with the CDO and HR to recruit, onboard and manage talent

**Key Skills/Abilities and Behaviours required for the Role**:

- Proven track record as head of design/design lead, with strong technical background in service and UI/UX design
- Experience owning and maintaining a design system or building one from scratch
- Experience leading and developing a design team in a company with a strong brand presence
- An outstanding portfolio of prior work that demonstrates strong capabilities designing user experiences across a range of different internal and external digital and enterprise products and services
- Strong understanding of the current design trends
- Experience working in agile and lean environments, with distributed teams across multiple time zones preferred
- Expert knowledge with various design, prototyping and brainstorming tools (e.g. Figma, AdobeCS)
- Strong communication skills with the ability to communicate abstract concepts to stakeholders
- Experience working with charities, NGOs, or similar organisations preferred
- Knowledge, interest, and passion for the environmental and / or sustainability space will be an advantage

**How to apply**:
Please submit your CV and a covering letter detailing how your skills and experiences align with requirements of the role. To apply, click on the following link:
Job Application for Head of Design at CDP (greenhouse.io)

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