Floating Medical Receptionist/administrator

6 months ago

Nottingham, United Kingdom Nottingham City General Practice Alliance Full time

The Role

The core purpose of this role is to provide and take responsibility of supporting the practice with the required clinical administration and to undertake reporting searches as required, while supporting other clinical administration needs of the day to day running of the Practice. Your work is essential in supporting the wider teams of all NCGPA practices.

This will be a flexible role working across all sites.

**Responsibilities**:
Answering the telephone, taking messages, and passing them on appropriately.

Manage the reception desk ensuring surgeries run smoothly and efficiently.

Receive patients and visitors courteously and efficiently.

Processing all requests for repeat prescriptions in accordance with practice guidelines.

To provide point of contact for patients and act as a focal point of communication between patients, Doctors, and other members of the Primary Health Care Team.

Be able to cover all reception/administration tasks as necessary.

Process appointment requests by telephone and in person.

Taking requests for home visits and ensure they are recorded and processed correctly.

Liaise with hospitals, primary health care team, social services, etc.

Computer data entry updating patient records.

Open/close the practice as and when necessary, ensuring the reception, office and consulting rooms are prepared in readiness for the morning session.

Photocopy, scan, and shred as required.

There will be a requirement for the jobholder to work across the NCGPA sites.

Workflow support

Prescriptions support

Nottingham City General Practice Alliance is a GP federation that operates to support, connect, and represent General Practices in Nottingham city. We are the lead employer for Primary Care Network (PCN) staff, employing on behalf of our member PCNs. We are close to employing over 100 ARRS (Additional Role Re-imbursement Scheme) roles.

We currently employ over 45 Clinical Pharmacists across the city, and our goal is to ensure that all staff are supported to grow and thrive. We have been nationally recognised for our models of supervision, and have recently appeared on the Specialist Pharmacist Service Webinar to share our experiences. We pride ourselves on the retention and development of our workforce as you can see from the quote below:
'I cant praise NCGPA enough for the group and individual supervision and support structure they have put in place for not only the PCN Pharmacy workforce but the entire ARRS roles. The monthly supervision sessions allowing for cross-PCN networking and support really provides an environment that promotes individual/group development and collaborative working. Opportunities for role progression into various roles is also regularly shared I have felt supported and empowered this entire journey

Please see attached Job Description for more information regarding this role and how to apply. Thank you

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