Small Works Coordinator

3 weeks ago


Waterlooville, United Kingdom Armashield Ltd Full time

**Job Purpose**:
Supports our customers to complete all repairs and small works quickly and efficiently. Working within a busy team you will be an essential part of ensuring customer delight.

You’ll need excellent organisation and communication skills, a keen eye for detail and be able to meet tight deadlines.

**Key responsibilities**:

- Make customers happy
- Support customers by meeting tight SLA's on repairs and warranty jobs
- Work with engineers, suppliers and customers to uncover root causes of issues and recommend the correct solutions
- Purchasing parts required for repair works.
- Help with covering other roles and handover jobs including quoting of parts when necessary

**Our Requirements**:

- Live our Core Values
- Excellent organisational skills and ability to work effectively on own whilst also being a team player
- Strong English & Maths skills
- Strong Geography skills - in order to schedule engineers efficiently
- Skilled in IT systems
- Be able to work under pressure and manage multiple tasks
- Excellent interpersonal and written communication skills, with strong attention to detail
- Ability to grasp technical information, working with engineers, customers, suppliers & colleagues
- Flexible, open to change

**Other Details**:

- Salary range £26K - £29K P/a dependant on preferred working hours (minimum 37.5hrs/week) & experience
- This role is an excellent position to learn our products, processes & industry giving scope for progression to other roles such as sales or project management

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person


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