Residential Property Manager Required in Prime
2 weeks ago
**Job Title**:Residential Property Manager
**Location**:Knightsbridge, London
**Salary**: up to £35k - £40k (DOE)
**Hours of work**: Monday to Friday 8.30 am - 6 pm
- *Saturday on rotation for out-of-hours emergencies (Saturdays not required to be in office)_
**Summary**
We are now looking for a new property manager to join the team in a role that will encompass both Tenancy and Property Management. This is an exciting opportunity for someone interested in developing a career within property management and a chance to experiencea wide breadth of different aspects of the job.
**Daily Duties**
- Auditing new deal files.
- Arranging any pre-tenancy works including EPCs, Gas Safety Certificates, cleans, check-ins & any necessary maintenance.
- Registering new deposits with the relevant protection scheme & providing tenants with the certificates.
- Checking new deal paperwork for tenancies within the portfolio in preparation for move-in.
- Informing the appropriate council of all new tenancies so that they may set up a new account.
- Dealing with any reactive maintenance including liaising with contractors, tenants, and landlords to ensure a swift resolution of any issues.
- Responding to general queries from tenants and landlords on various items including, but not limited to, accounts, maintenance, deposits, end-of-tenancy arrangements, and terms of the tenancy agreement.
- Ensuring that up-to-date Gas Safety Certificates, EICRs, and EPCs are held for all let properties.
- Issue section 21 & Section 8 Notices as appropriate to end tenancies
- Producing renewal paperwork and updating our database and deposit registrations once a renewal has been agreed upon.
- Conducting follow on Right to Rent checks to confirm that tenants are eligible to be in the UK.
- Orchestrating end-of-tenancy arrangements to ensure that professional cleans (including laundering of linens where appropriate) and checkouts are booked on all tenancies due to come to an end.
- Negotiating deposit releases between landlords and tenants in a timely manner following the end of a tenancy, etc.
- Some involvement with internal figures relating to fees earned by the agency.
**Qualifications & Experience**
- Minimum 12 months experience in a similar role
- Previous experience within a customer service-based role would be ideal
**Characteristics**
- Bright & positive personality with lots of energy.
- Committed to excellent customer service.
- Willing to learn, improve & adapt.
- Ability to respond to different situations, landlords & tenants.
- Intelligent approach to problem solving & ability to work independently (as well as part of a team).
- Able to work consistently under pressure.
- Good organisational skills., exciting role with the opportunity for career development
**Skills**
- Ability to prioritise
- Time management
- Proficient in IT and data inputting
- Team player - Sociable
- Strong personal values
- Ability to problem solve
- Positive mental attitude
- Ability to multitask
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