Commercial Support Specialist

5 months ago

Slough, United Kingdom Cynosure, LLC Full time

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.
- We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
- We are the leader in science-based technology which elevates the standard of care for consumers.
- We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
- We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
- We put our people first and believe personal development drives business development.
- We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

Role Purpose
The Commercial Support Specialist is responsible for providing sales and service operation to support the local teams. The Commercial Support Specialist will own the end-to-end process for all capital items and will ensure all internal & external customers who contact Cynosure experience a premium service.

Strategic Role Responsibilities
- Support the development of office processes and protocol.

Operational Role Responsibilities
- General business, sales and service support to customers, subsidiaries, and distributors
- Owning the end-to-end process for all capital items from ordering through to invoicing.
- Correspond with local customers, subsidiaries, and distributors to ensure complete, timely and accurate processing of on-going pre / post orders and to resolve any order documentation issues, including quoting, pricing, terms & conditions
- Establish communication between local customers, call centers, distributors and internal sales and service departments.
- Own contract renewal process for local customers.
- Maintain customers and IB on internal systems.
- Booking, scheduling engineer visits and liaising with customers to keep them fully updated on scheduled visits.
- Picking, Packing and Posting customer parts orders as and when required.
- Processing of invoices on ERP system which relate to all things service and capital related.
- Service Contract Management - Proactively reach out to customers who are coming to the end of their warranty or existing service contract with a view to grow contract base.
- Managing demo/loan equipment locations so inventory is always accurate
- Monitoring stock levels to ensure minimum qty’s are stocked and always replenished.
- Overall responsibility of inventory - ensuring correct stock levels, goods received accurately, and all movements are transacted.
- Embody and deliver the “Exceptional Everyday”

People & Leadership Responsibilities
- Highly resilient - able to work under pressure and handle stress
- Communicates and networks effectively, persuades and influences others, presents ideas confidently
- Able to work collaboratively and cross-functionally
- Ability to develop and maintain strong, positive relationships with internal and external stakeholders
- Initiates action gives direction and takes responsibility.
- Strong team member with ability to provide and receive feedback.
- Creative thinking and strong problem-solving abilities
- Strong customer orientation mindset

Functional Expertise
1. Associates degree or equivalent in relevant discipline.
2. SAP/Salesforce experience essential
3. Good PPT/ Excel skills
4. Has knowledge of commonly used concepts, practices, and procedures within a field
5. Fluent in English and either French, Spanish or German

Soft Skills
- Highly organized and posses’ interpersonal skills.
- Excellent communication skills, both verbal and written.
- Excellen

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