Telephone Interviewer

3 weeks ago


Swansea, United Kingdom Opinion Research Services Full time

Opinion Research Services (ORS) are a Swansea based Social Research organisation that work on behalf of several Local Governments, County Councils, Police Forces, Health and Fire services etc.

We are looking for new telephone interviewers to come and join the team, working with us in providing the public with a voice.

Permanent contracts will be offered based on a five-day working week and 37.5 normal working hours (7.5 hours worked each day). The normal working days will be agreed on an individual basis, with the same days worked every week. Working times will be 1pm to 9pm on weekdays and 10am to 6pm on weekends, which includes a half-hour break each day. Applications for part-time work based on a four-day working week will be considered (30 hours). Additional overtime hours may also be offered each week when work is available.

There will also be a 10% productivity bonus each week for interviewers with the highest strike rates who achieve the expected quality standards.

The initial training will take place in our offices in Swansea. After initial training, you will be on a 12 week probationary review with regular feedback on performance.

Other company benefits include:

- Pension scheme with an employer contribution equal to 3% of gross pay
- Company sick pay as set out in the sickness policy
- Maternity, paternity and adoption additional paid leave as set out in the relevant policies
- Standard eye test reimbursed every two years, with a contribution to the cost of glasses where these are only needed for working on a computer

**Job Types**: Full-time, Permanent

**Salary**: From £9.50 per hour

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Casual dress
- Company pension
- Sick pay
Schedule:

- 8 hour shift
Application question(s):

- Are you based within South Wales?


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