Concierge/ Hall Porter

7 months ago

Belfast, United Kingdom Titanic Hotel Belfast Full time

**J O B D E S C R I P T I O N**:
**JOB TITLE: Hall Porter**

**DEPARTMENT**:Front Office

**RESPONSIBLE TO**:Front Office Manager

**Job purpose**

To undertake guest greeting at the front of house and to room guests including the delivery of guests luggage to their room and to collect guest luggage from their room on departure. To provide a car valet service to guests.

**Areas of Responsibility**:

- To be responsible for the smooth “check-in” and “check-out” of guests in accordance with the standards of the hotel and five star service.
- To efficiently and courteously “room” guests in accordance with the hotel standard and explain ALL room equipment and operating functions.
- To ensure every effort is made to meet guest needs, with all comments and complaints being actioned following procedures laid down by the Hotel and Company policies and procedures.
- To develop a local knowledge of the surrounding areas so as to be competent enough to recommend places of interest and to dine.
- To undertake daily checks of the front of the hotel for litter and debris and to clean as appropriate.
- To undertake regular cleaning of the door glass and associated door furniture to ensure the best possible presentation to guests.
- To have an understanding how to make and accept reservations for any of the hotels facilities in accordance with company policy.
- To be able to answer the telephone in accordance with hotels standards,
- To ensure a high level of security of guest’s room keys, guest vehicle keys and departmental keys are maintained at all times.
- To ensure all Public areas and the front of house are kept to the highest standards of maintenance and cleanliness and are made as welcoming as possible.
- To liaise with the senior receptionist, when working on the “late shift”, to ensure the correspondence for the following day is fully understood.
- To liaise with all departments to ensure effective and efficient communication at all times.
- To assist the F&B in greeting all lunch and dinner guests.
- To keep the Front of House Manager informed at all times of issues and guest requirements.
- To offer a personal service to guest and residents of the hotel and to maximize sales where possible.To comply with all Hotel and Company policies.
- To be aware of, and comply with, statutory requirements regarding the work place such as health and safety, hygiene, fire prevention, licensing and employment law etc.
- To carry out any other reasonable duty to assist in the smooth running of the hotel.
- To assist the Assistant and Front of House Manager in the daily operations of the department in accordance with the required departmental standards.
- To encourage staff to report Guest History information and to co-ordinate the input of such information into the computer system, giving feedback on departmental contributions.
- To attend training and development courses are required by the line manager
- Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**

**About The Role**

**Required Criteria**

**Skills Needed**

**About The Company**

**Why Titanic Hotel Belfast?**
- ** Historic Charm, Modern Elegance**: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday.
- ** Commitment to Employee Growth**: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry.
- ** Inclusive Culture**: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued.
- ** Exceptional Benefits**: Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing.
- ** Passion for Service**: Share our dedication to providing outstanding service, creating unforgettable experiences for guests from around the globe.
- ** Sustainability Focus**: Be part of an organisation that prioritises sustainability, ensuring our operations enhance the community and environment.

**Company Culture**

**Your Role in Our Story**

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.

Whether you're starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it's a place where you can be part of something truly monumental.

**Ready to Set Sail?**

We welcome you to bring your unique talents and join us in steering Titanic Hotel Belfast towards contin

  • Concierge

    2 weeks ago

    Belfast, United Kingdom GLL Full time

    **Flexible Concierge** **Location: Whiterock Leisure Centre** **Salary: Up to £9.90 per hour** GLL is looking for a Concierge at Whiterock. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a...

  • Concierge

    2 weeks ago

    Belfast, United Kingdom GLL Full time

    **Part-Time Concierge (18 hours per week)** **Location: Girdwood Community Hub** **Salary: Up to £20,134.25 per annum (pro rata hours per week)** GLL is looking for a Concierge at Girdwood Community Hub. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest...

  • Concierge The Merchant Hotel

    2 weeks ago

    Belfast, United Kingdom The Merchant Hotel Full time

    The Merchant Hotel is a sumptuous 5 AA Red Star hotel situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities. These include a stunning luxury spa, a rooftop gymnasium with panoramic city views, a...

  • Concierge

    7 months ago

    Belfast, United Kingdom GLL Full time

    GLL is looking for a Part Time Fixed Term Concierge at Girdwood Community Hub. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it...

  • Concierge

    7 months ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Concierge Team at the exclusive **Grand Central...

  • Concierge

    7 months ago

    Belfast, United Kingdom GLL Full time

    GLL is looking for a Full Time Concierge at Brook Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm...

  • Concierge

    2 weeks ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Concierge Team. Under the inspiring leadership of our...

  • Concierge

    7 months ago

    Belfast, United Kingdom GLL Full time

    GLL is looking for a Part Time Fixed Term Concierge at Girdwood Community Hub. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it...

  • Concierge

    7 months ago

    Belfast, United Kingdom GLL Full time

    GLL is looking for a Concierge at Templemore Baths. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or...

  • Concierge

    7 months ago

    Belfast, United Kingdom GLL Full time

    GLL is looking for a permanent Part Time Concierge at Girdwood Community Hub. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with...

  • Concierge

    7 months ago

    Belfast, United Kingdom GLL Full time

    GLL is looking for a Concierge at Brook Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or...

  • Concierge

    7 months ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Concierge Team at the exclusive **Grand Central...

  • Concierge- Europa Hotel

    2 weeks ago

    Belfast, United Kingdom Hastings Hotels Full time

    Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Concierge Team. Under the inspiring leadership of our...

  • Concierge

    2 weeks ago

    Belfast, United Kingdom GLL Full time

    Flexible Concierge Salary: Up to £9.90 per hour GLL is looking for a Customer Service Advisor at Better Gym Connswater. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a...

  • Kitchen Porter

    6 days ago

    Belfast, United Kingdom Interstate Hotels & Resorts Full time

    229729 false Current Opportunities at Aimbridge Hospitality EMEA AC Marriott BelfastKitchen Porter Apply for this job Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor,...

  • Dining Hall Attendant

    4 weeks ago

    Belfast, United Kingdom Alchemy Recruitment Solutions Full time

    Job Summary:We are seeking a reliable and hardworking Kitchen Porter to join our team at a number of City Centre Hotels, Bars & Restaurants. As a key member of our kitchen staff, you will play a vital role in maintaining the high standards of cleanliness and hygiene that our clients expect.With a competitive rate of pay, £9.50ph - £12.00ph, and flexible...

  • Concierge

    7 months ago

    Belfast, United Kingdom GLL Full time

    Concierge - From £7.40 - £10.90 per hour plus 12.07% Annual Leave Allowance GLL is looking for a Customer Service Advisor at Indoor Tennis Centre and Ozone Arena. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer...

  • Tours & Exhibition Team Leader

    7 months ago

    Belfast, United Kingdom Lynn Recruitment Full time

    Job Advertisement: Tours & Exhibition Team Leader. Location: Belfast, City Hall. Hours of Work: 08:30 - 17:00. **Your Duties**: - Responsible for supervising front-of-house operations, including part-time and casual staff. - Provide receptionist, concierge, and visitor guide services for all users of the City Hall exhibition area. - Manage retail area...

  • Hotel Concierge Assistant

    4 weeks ago

    Belfast, United Kingdom Dalata Hotel Group Full time

    Night Porter Job Description">The Dalata Hotel Group is seeking a Night Porter for an exciting opportunity within Maldron Hotel Belfast International Airport. This role involves ensuring the highest standards of cleanliness throughout the hotel and providing exceptional service to guests.">Key Responsibilities:">">Clean areas in the hotel, including the...

  • Concierge

    7 months ago

    Belfast, United Kingdom GLL Full time

    Location - Olympia Leisure Centre & Spa Salary - £22,164.61 GLL is looking for a Customer Service Advisor at Olympia Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy...