Customer Service Agent
2 weeks ago
**Job description** Main Responsibilities:
Fancy working for one of the Sunday Times Best Small Companies to Work For in 2020? Do you have at least 1 years’ experience in a high-volume contact centre environment?
This company offers a fantastic, people-first work-environment where people tend to stay long term and develop.
This role is currently offered on a work from home basis due to Covid 19, with a blended office/home working model the likely long-term approach.
The Role
The role will also include processing of administration work in line with their internal processes and procedures, ensuring that everything is accurate and compliant. They will ensure that regulatory requirements of the FCA and other governing bodies areadhered too.
You will engage positively with the CS management team through the monthly quality monitoring and coaching process. You must be open to receiving feedback and working on any development areas you may have.
Work within their company values and demonstrate this by living these values with professional and positive behaviours at all times.
At least 1 years’ experience in a busy contact centre environment
Excellent rapport building and communication skills
An enthusiastic 'can do’ attitude, with a real passion for delivering outstanding customer service
Strong grammatical skills
**Benefits**:
25 days holiday plus BH and your birthday off
Pension Scheme
On-Site Parking
Blended work from home/office approach
Contract length: 12 months
**Job Types**: Full-time, Contract
**Salary**: From £22,500 per year
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