Customer Service Coordinator

3 weeks ago

Guildford, United Kingdom Perfect Placement Uk Ltd Full time

**Customer Service Coordinator Guildford**:

- Responsible for 3x sites
- £25,000 - £30,000 Basic
- 42.5 Hours per week Monday - Friday
- Franchised Car Dealership
Our client a family run, prestige car dealership are looking for a Group Customer Service Coordinator to join their busy customer service team looking after their three dealership locations.
The Group Customer Services Supervisor will support the Group Customer Services Manager and wider business with quality monitoring, reviewing departmental performance, reporting on trends and training needs in line with business strategy. This role is designedfor an individual who has some Supervisory experience and is ready for the next step in their career, providing them with a clear path into a management.
**Your day to day responsibilities will be but not limited too:**:

- Quality Monitoring of the Customer Service Advisors’ calls and live chats in order to ensure required standards are being consistently met
- Prepare and quality check reports in relation to the Customer Service team’s performance
- Prepare and distribute outbound call data for the Customer Service Advisors
- Sales Lead Management including but not limited:

- Allocation of sales leads to Customer Service team
- Monitoring and reporting of sales lead handling times and performance stats daily & monthly
- Ensuring lead standards are upheld daily and facilitate error corrections
- Allocation of aftersales online booking requests to Customer Service team
- Call recording requests and stats facilitation on an ad hoc basis
- Liaise with colleagues of varying levels across the business in order to deal with any queries and resolve issues
- Identifying individual and team training requirements and liaising with Customer Services Manager in order to facilitate training
- Assist the Customer Service Manager in the delivery of training to new members of staff
- Assist with regular database maintenance tasks
- Fulfil standard Customer Service Advisor duties based on business need
- Willingly carry out any other duties deemed appropriate by the Company

**The successful Customer Service Coordinator will have capability, experience and knowledge in:**:

- Previous supervisory experience required
- Previous call centre experience desired
- Service booking experience desired
- CDK database experience desired
- Understanding of database management required
- Proficient in MS Office
- Comfortable communicating regularly with colleagues at all levels within the organisation
- Fully aware of GDPR compliance requirements
Our client is looking for somebody with strong verbal and communication skills who is able to work on their own initiative. Our client is looking for somebody with a proactive work ethic, strong team player with a can do attitude to join their expanding team.
There will be project work to complete, which should be done in a professional manner
The duties listed are not exhaustive. Additional hours of work will be required, as determined by the needs of the business. Managers and Staff may be required to undertake additional duties, responsibilities, and projects as appropriate.
If you are interested in this Customer Service Coordinator Vacancy or any other Automotive Jobs in Guildford & Surrey please contact Tom Wharton at Perfect Placement. He helps people find automotive jobs
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service ManagerJobs.

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