Handover Specialist

2 days ago


Croydon, United Kingdom Harwoods Group Full time

**Job Purpose**

The role ofthe Handover Specialist is to:

- Sell the manufacturer range of new and used car products meeting agreed sales volumes.

**Key Responsibilities**
- Managing the Hand over diary
- Co-ordinating the delivery handover process for all vehicle sales from start to finish
- Ensuring that all the appropriate paperwork is completed and checked for each delivery
- Accepting all vehicles from the valeting team prior to handover
- To contact and relay to customers the progress and delivery of vehicles
- Ensuring that all payment requirements are communicated effectively to the customer
- To provide a vehicle delivery handover experience that exceeds customers’ expectations
- Promoting the sales of accessories, warranties and F&I products where possible
- Ensuring that all manufacture training modules are completed to keep up to date with all the latest technology
- Promoting a referral programme
- Personalising the handover experience (gift ideas and playing their preferred music in the hand over area)
- Working closely with the team to ensure a smooth and slick sales process
- Interact with other departments to assist with service handovers and helping customers understand the technology available.
- Carry out follow up calls
- Utilising CitNow videos to update the progress of the customers purchase

**Policies**

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

**Person Specification**

Essential
- Proof of Right to Work in the UK.

**Experience**

Desirable
- Motor industry experience.

**Skills & Knowledge**

Essential
- Full UK driving licence.
- Smart appearance.
- Competency in numeracy, literacy and IT.

Desirable
- Relevant product knowledge.

**Job Type**: Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location


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