Service Management Specialist

5 days ago

Croydon, United Kingdom Technimove Full time

Service Management Specialist

Here at Technimove we strongly believe in our core values of Purpose, People and Passion.

As the market leader in Data Centre Transformations, our Purpose is to deliver our core transformational services to many of the world’s leading I.T. service providers worldwide. In the last year we have further expanded our professional services offering,allowing us to continue to develop and maintain those long-lasting client relationships.

Our biggest asset is without a doubt our People, or TechniPeople as we like to say We have grown the team dramatically within the last 18 months and have a mixture of new faces and long-standing team members - some who have been here for 10+ years. We operatea fantastic internal development programme, including apprenticeships, to provide team members with the opportunity to really spread their wings and progress within the Company. We strive to create an environment where People thrive and are working to theirstrengths for maximum success.

All of this of course could not be done with Passion. Everyone here at Technimove is on board for the journey, and in short we love what we do We are looking for individuals who would be interested in being part of Technimove’s future success, whilst developingthemselves and growing alongside us.

**The Role**:
This is an exciting opportunity to be a part of a newly formed Service Management function building for the future at Technimove. The successful individual will have past experience within Service Management, managing a Service Desk and designing and transitioningservices into support. This role will assist with building and evolving the Service Desk and implementing the service design and transition process to ensure that services are onboarded and supported correctly.

As Technimove scales the role will split out and other hires will be made to strengthen the Service Management function. The individual will report in to the Service Manager, working closely with them, building out the Technimove Service Management offeringsand support models, along with establishing its ITIL process in line with the newly implemented CRM & ITSM, HALOPSA.

The Service Management Specialist must be a self-sufficient and proactive Individual with drive to want to improve and scale. Duties will include:

- Ensuring that all ITIL processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Conducting and sharing results from service and operation performance reviews.
- Report on Service Desk activity including agreed KPIs.
- Assisting with the management of the Change process, such as reviewing requests for changes for completeness and assisting with approvals - CAB Member.
- Assist with designing new services in line with Service Desk capabilities ready for transitioning to live.
- Execute activities required as part of the Service Transition process, assisting PMO with managing projects and programs through the process lifecycle to successful handover to Service management/Service Desk.
- Ensure all documentation, operational agreements/contracts, processes and tools required for effective operational management of any new system or infrastructure are in place before go-live or, where incomplete, the operational risk is understood and clearlyarticulated and agreed with the relevant teams.
- Ensure appropriate early life support and warranty exit criteria are documented and signed off, including the supporting governance and assurance framework.

**Skills and experience needed for the Service Management Specialist role**:

- Minimum 6 years’ experience required in delivering IT technical services within a small to medium MSP organisation.
- Strong Experience working with ticket management systems (preferably HaloPSA/ITSM).
- Working knowledge of ITIL practices/processes.
- Experience working with vendors and/or 3rd parties suppliers.
- Knowledge of how services connect and enable End Users to perform work related tasks through connecting to Network, Server and storage platforms.
- Experience with building and maintaining a Service Desk.
- Experience with Design and Transitioning of Services in to live.
- Excellent interpersonal and communication skills, and ability to communicate with accuracy and clarity both verbally and written to work across different cultures and social groups
- Analytical, with exceptional attention to detail and an understanding for problem solving.
- Willing to travel for work purposes - hold a valid driving license.

**Salary**:
£40,000 - £50,000 dependant on experience

**Benefits**:
22 days basic holiday (increasing to a max of 25 days), additional leave for mental health care

Private healthcare

Healthcare cash plan

Personalised career development plan

Season ticket loan

Company bonus scheme

Company pension scheme

**Working Hours**:
Monday to Friday 0900-1730.

**Location**:
This role is based out of our Croydon HQ (CR0 4WD). There will be the possibility of hybrid working post probation period.

If you would like to join an industry recognised organisation at an exciting time, please send your CV and a cover letter by clicking APPLY
- Technimove is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, disability, gender reassignment, marriage or civil partnership, pregnancy andmaternity, race, religion or belief, sex, sexual orientation or any other protected characteristic as outlined by law. _

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