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Administrator

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Monmouth, United Kingdom The Plan Hub Ltd Full time

**About us**

The Plan Hub was established in 2020 to provide architectural and engineering services to the residential sector. We case manage our customers design requirements, taking them through the planning and construction process for their domestic development. Think of us as the people who put everything in place to enable a ‘build’ to take place. We have helped circa 560 households to achieve their dream conversions and extensions to date. We are a small but specialist team of 8, including architects, engineers, CAD operators, town planners and sales/marketing staff. Our goal in the next 2-3 years is to deliver design and engineering services to many more households, enabling them to realise their dream projects. This role will play a pivotal part, enabling us to organise and drive that expansion across the UK..

Our work environment includes:

- Work-from-home days
- Flexible working hours
- Relaxed, inclusive team environment

**JOB DESCRIPTION**:
**We are seeking a Personal Assistant / Administrator to**:

- Support the CEO with the day-to-day running of the business, providing administrative and customer service support.

This role would suit someone with or without previous experience (as full training will be given), but applicants should understand this role will involve significant communication with external customers, suppliers and partners as well as internal colleagues.

**ROLE AND RESPONSIBILITIES**:

- Undertake a range of administrative tasks, thus ensuring the CEO has adequate support to work efficiently.
- Provide diary management and other organisational activities as required.
- Create and update records and databases as appropriate, ensuring accurate and timely record keeping.
- Track progress of customer activity.
- Troubleshooting in a responsive and efficient manner.

**PERSON SPECIFICATION**:

- Ability to communicate clearly and efficiently with colleagues and customers.
- Excellent written and verbal skills with strong attention to detail.
- Polite and helpful demeanor.
- Patience and resilience.
- Excellent organisational skills with the ability to do several things at once - for example, talk to the customer, find information on the computer and input data.
- Ability to stay calm under pressure and to work to meet targets.
- Ability to deal with complaints and difficult situations.
- Working knowledge of computer software packages.
- Strong numeracy skills.
- Ability to work well without direct supervision.

**Job Type**: Part-time

**Salary**: £14.00-£15.00 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Company pension
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Monmouth