Groups, Meetings

1 week ago

Birmingham, United Kingdom MHDV Full time

**Monday to Friday 9-5.30 working pattern - £11.00 p/h 40 Hr Contract Permanent**

**Job Title**:Groups, Meetings & Events Sales Agent

**Reporting to**:Groups, Meetings & Events Team Leader

**Description**:Works to a consistent process and sells Groups, Meetings & Events according to the agreed revenue strategy and processes

**Bases**:Central Sales Office, Hagley Road, Birmingham

**KEY OBJECTIVES**
- To work as part of an external hotel shared services team, an extension of the hotel M&E teams
- To provide high level service and processes for customers with Groups, Meetings & Events enquiries for all hotels across the estate within both Malmaison & Hotel du Vin
- To have a strong working knowledge of hotel reservations and group quoting processes, to maximise conversion and revenue performance
- To engage with customers to gain crucial information is gathered to maximise the enquiry handling experience and maximise conversion opportunities
- To engage with the Revenue Management Team, to ensure group enquiries are negotiated in line with customer budgets and our business needs
- To communicate effectively with the hotel teams, understanding their business needs, local product knowledge and the dynamics of the space within each of the hotels
- Adhering to our brand call handling guidelines and following up on all leads in a timely manner

**KEY AREAS OF RESPONSIBILITY**

Finance:

- To ensure deposit and payments for events and groups are secured and credit checks have been completed for customers requesting credit terms
- To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings

**Service & Product**:

- To maximise upselling opportunities, to drive increased F&B sales from all M&E bookings
- Inbound calls for group bedrooms, meetings and events across the estate
- Maximising conversion of enquiries, liaising with Central Sales and Hotel teams as required
- Strategic price quotation according to the revenue strategy
- Contracting Process and Follow Up/Chase of outstanding enquiries
- Proactive outbound enquiries
- Handover to Hotel/Central Admin Process
- Feedback on lost/cancelled business to Brand
- Cross-selling of brands to maximise conversion opportunities
- Adherence to QDOS Mystery call standards in all customer communications
- Liaison with Sales Team to implement sales initiatives
- Input towards developing and growing sales
- Upselling of additional products such as private dining, meeting space etc. to maximise sales revenue

**People**:

- Communicate with team, hotels and customers effectively
- Respect yourself and others

**PERSONAL RESPONSIBILITIES**:
**Self-management**:

- Sets high standards of performance in all areas
- Methodically plans and organises, using a systematic approach to get things done
- Manages time and resources effectively
- Prioritizes actions and manages tasks through to completion in a timely manner
- Actively seeks opportunities to develop and learn from experience

**Communication & Leadership Skills**:

- Communicates openly and clearly both verbally and in writing
- Pitches information at the appropriate level
- Listens to the needs of others before contributing
- Develops positive working relationships at all levels

**Problem Solving & Decision Making**:

- Collects and analyses relevant information about a problem
- Seeks innovative solutions
- Makes conscious decisions to go for action
- Accepts personal responsibility to make things happen

**Pro-activity**:

- Self-reliant, working with mínimal control and direction
- Acts on own initiative where appropriate
- Has the drive and determination to succeed
- Contributes and is effective when working with team members and peers alike

**Influencing Skills**:

- Expresses confidence in own idea and is able to network with other to get the job done
- Gains commitment to action from a range of people through the internal network

**Flexibility**:

- Acts quickly and positively to new situations
- Continues to be productive in changing and challenging circumstances
- Can handle more than one task at a time

**GENERAL RESPONSIBILITIES**:

- To adhere to all the policies and procedures within our staff handbook PERFECT10N
- To attend meetings and training as required, to include travel away from home and overnight stays as necessary
- To perform all duties in a timely, professional and efficient manner in accordance with established company policies
- To undertake any reasonable requests made of you by the company, including flexibility in hours, location and responsibilities
- Project a professional image, reflective of our brands. Act as an ambassador to promote both Malmaison & Hotel du Vin as market leaders, growing our recognition and reputation

**SECURITY, HEALTH & SAFETY**:

- Ensure all Health & Safety Regulations are adhered to, to safeguard all of our guests and employees
- Take corrective action where required to improve safety of work areas
- Ensure that all potential a

  • Meeting Events Groups Team Leader

    3 weeks ago

    Birmingham, United Kingdom Accorhotel Full time

    Job Description: Join our fantastic sales team and take the lead in managing one team member to plan and deliver outstanding meetings events and group bookings. With 9 meeting rooms in an amazing location on Broad Street youll play a key role in ensuring exceptional client experiences managing budgets and timelines and coordinating seamlessly with internal...

  • Meeting Events Groups Team Leader

    3 weeks ago

    Birmingham, United Kingdom AccorHotel Full time

    Job Description: Join our fantastic sales team and take the lead in managing one team member to plan and deliver outstanding meetings events and group bookings. With 9 meeting rooms in an amazing location on Broad Street youll play a key role in ensuring exceptional client experiences managing budgets and timelines and coordinating seamlessly with internal...

  • Meeting Events Groups Team Leader

    4 weeks ago

    Birmingham, United Kingdom AccorHotel Full time

    Job Description:Join our fantastic sales team and take the lead in managing one team member to plan and deliver outstanding meetings events and group bookings. With 9 meeting rooms in an amazing location on Broad Street youll play a key role in ensuring exceptional client experiences managing budgets and timelines and coordinating seamlessly with internal...

  • Meetings and Groups Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Novotel Birmingham Centre Full time

    Why Work with Us?We offer a range of benefits that make working with us truly rewarding:Work with a fantastic team at the heart of the hotel.Accor F&B Discount at any Accor hotel worldwide.Accor Friends and Family Rates.Accor Development Program.Additional holidays with service.Eyewear tests.Meal on duty.Compensation Package:Our compensation package includes...

  • Meeting & Events Porter

    5 days ago

    Birmingham, United Kingdom Clayton Hotel Birmingham Full time

    **Meeting & Events Porter -** **We have an exciting opportunity for an experienced Meeting & Events Porter in the Clayton Hotel Birmingham** **Our beautifully architectually designed hotel is Located in a prime and upcoming district of Birmingham and is home to 218 bedrooms 11 Meeting rooms and a beautiful Restaurant.** **Objective of the...

  • Meeting & Events Porter

    5 days ago

    Birmingham, United Kingdom Clayton Hotel Birmingham Full time

    **Meeting & Events Porter -** **We have an exciting opportunity for an experienced Meeting & Events Porter in the **.** **Objective of the Role** Reporting to the HOD and Meeting & Events Porters are individuals who make sure that a huge part of this department is kept functioning at all times. **Key Duties and Responsibilities** - To offer the highest...

  • Meeting and Events Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Novotel Birmingham Centre Full time

    Take the Lead as a Meeting and Events Leader at Novotel Birmingham CentreWe are looking for a dynamic and experienced professional to join our sales team as a Meeting and Events Leader. In this role, you will be responsible for managing one team member to plan and deliver outstanding meetings, events, and group bookings, working closely with clients to...

  • Senior Meetings and Events Consultant

    5 days ago

    Birmingham, United Kingdom C&M Travel Recruitment Full time

    **Senior Meeting and Events Consultant**:This award winning business travel company are currently recruiting for several experienced Meetings and Events Consultants to be based in their offices in Birmingham, paying circa £24K. **Senior Meeting and Events Consultant, Responsibilities**: - Providing clients with suitable options and suggestions of the best...

  • Senior Meeting

    1 week ago

    Birmingham, United Kingdom Travel Trade Recruitment Full time

    Are you an experienced MICE (Meeting, Incentives, Conferences and Events) Consultant looking for a new challenge? Do you have the drive and determination to be part of the growth of this successful MICE department? Would you like to be part of an award winning,forward thinking company? If yes, then read on! This leading corporate travel company is looking to...

  • Senior Meetings

    6 days ago

    Birmingham, United Kingdom TravelPerk Full time

    **Senior Meetings & Events Consultant** 37.5 hrs. Birmingham 2+ Positions available **What are you looking for in a company?** Award winning - Great rewards - Amazing Culture - Growing year on year - **What are you looking for in an employee?** Friendly - Passionate - Ambitious - Reliable - **About Click** Click Travel provides award-winning business...

  • Cluster Meeting and Events Executive

    5 days ago

    Birmingham, United Kingdom Malmaison Full time

    **Job Title**: Cluster Meetings & Events Executive **Reporting to**:General Manager and Cluster Meeting & Events Manager **Description**:To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets. To handle and manage inbound enquiries, contract events business and ensure the smooth planning and implementation of events...

  • Meeting, Events

    4 weeks ago

    Birmingham, United Kingdom Novotel Birmingham Centre Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accors limitless possibilities.By...

  • Group Estates Surveyor

    6 months ago

    Birmingham, United Kingdom Connells Group Full time

    **Job Description** This role is based in the Midlands region.** The role will span across **Connells Group** Business’s with particular focus on supporting the Estates Department in the management of its High Street Estate Agency offices and other Group offices/buildings. **Your responsibilities will include**: - Assisting the Group Property Director...

  • Group Reservations Agent

    7 days ago

    Birmingham, United Kingdom De Vere Full time

    **The Grand Hotel Birmingham**: Birmingham’s original Grand Hotel on Colmore Row, housed in one of the city’s most iconic buildings, re-opened to the public in May 2021. Following a £45 million investment, this landmark “sleeping beauty” has been brought back to life, combining beautifully restored original Victorian and Arts & Crafts features with...

  • Group Surveying Lead

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Vistry Group Full time

    Job DescriptionWe are looking for a talented individual to take on the role of Group Surveying Manager within our team at Vistry Group. As a senior commercial manager, you will play a crucial role in ensuring the commercial success of the Group by providing independent commercial assurance and supporting divisions and regions on commercial processes and...

  • Group Procurement Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom Persimmon plc. Full time

    Persimmon Homes, a FTSE 100 listed company, is a leading UK house builder serving local communities across the UK. We are seeking an experienced Group Regional Commercial Manager to join our team.Job DescriptionThis is an exciting opportunity to join the Group Commercial Team as a Group Regional Commercial Manager. The successful candidate will be...

  • Family Group Conference Facilitator, Family Group

    7 months ago

    Birmingham, United Kingdom Birmingham Children’s Trust Full time

    Do you agree that decisions that affect a whole family should be made with the whole family? Do you believe that families should be partners in safety planning? If so, then you may be interested in an exciting opportunity to join the expanding Family Group Conference Service in Birmingham Childrens Trust. We are proud to be an Equal Opportunities Employer....

  • Group Finance Director

    7 days ago

    Birmingham, United Kingdom Lord Search and Selection Full time

    **Manufacturing** **To £125,000 + Benefits** **Birmingham** **The Company** Keen to capitalise on considerable new business opportunities, our client is looking to appoint an entrepreneurial and ambitious Group Finance Director to join the senior management team and support them through a period of tremendous change, opportunity andgrowth. **The...

  • Groups & Mice Travel Consultant

    7 days ago

    Birmingham, United Kingdom Succeed Recruitment Solutions Full time

    **Our client is an award winning, worldwide travel provider and are currently looking for experienced Group or MICE Consultants to join their growing homebased team.** In return, our client is offering a competitive salary of £24k plus bonus & excellent industry benefits and great opportunities for career progression with this leading TMC. This role is...

  • Family Group Conference Facilitator, Family Group

    5 days ago

    Birmingham, United Kingdom Birmingham Children’s Trust Full time

    Do you agree that decisions that affect a whole family should be made with the whole family? Do you believe that families should be partners in safety planning? If so, then you may be interested in an exciting opportunity to join the expanded Family Connections Service (formerly Family Group Conference Service). The Family Connections Service puts families...