Senior Meetings

7 days ago


Birmingham, United Kingdom TravelPerk Full time

**Senior Meetings & Events Consultant**

37.5 hrs.

Birmingham

2+ Positions available

**What are you looking for in a company?**

Award winning - Great rewards - Amazing Culture - Growing year on year
- **What are you looking for in an employee?**

Friendly - Passionate - Ambitious - Reliable
- **About Click**

Click Travel provides award-winning business travel management alongside an award-winning booking platform to reduce the cost and complexity of travel management by combining industry-leading customer service with its own technology. Click has been purchased by TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. Together we're revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

Our unique culture has now seen us listed in the Sunday Times 100 Best Companies to work for 8 years running This year we placed **12th** in the Top 100 Best Mid-Sized Companies to Work For, **6th** in the Top 100 Midlands Companies to Work For and **2nd** in the Top 20 Business Services Companies to Work For

With a proven history of strong performance and growth, we're now on the lookout for new recruits to join our vibrant customer support team. Employee engagement is at the heart of everything we do, with regular social events and activities.

Glassdoor rating: 4.3

**The Role**

Day to day you will be:

- To be aware of and act in accordance with all Company Quality Standard and Procedures;
- Providing clients with suitable options and suggestions of the best way to meet their event

or group travel requirements;
- Arranging all conferences, events, groups, incentives and meetings;
- Proactively maintaining relationships with clients at all times;
- Helping with any problems clients may have and provide the appropriate customer service

throughout the entire process;
- Processing responses to clients within the companies agreed service level agreements;
- To actively get involved in the process operated by the company and make suggestions on

possible improvements;
- To be part of the team and actively help and assist colleagues as needed;
- To assist, support and help colleagues with their queries and questions;
- To support the Team Leader at all times;
- Maximise our revenue.

A background in travel is not essential. We are looking for people with an interest in travel but more importantly committed to providing a 7 star customer experience to our amazing customers. We want to grow our current Customer Support Team with brilliant people who are passionate about working in a collaborative environment and who want to make a difference.

**Requirements**:

- Previous experience of working in a venue sourcing / meetings & events team - preferably

agency background;
- A good knowledge of UK venue and event location;
- A good communicator, well organised and used to working to tight deadlines and under

pressure;
- A friendly and professional telephone manner;
- Confident in negotiating rates with suppliers on the telephone;
- Great time management;
- A positive, flexible attitude and a great team player.

Nice to haves:

- Experience working with a MICE booking tool such as Venue Directory's Gratis;
- UK knowledge of venue and event locations.

**In return you will receive**:

- Up to 20 days paid sick leave
- Up to 10 working days of unpaid leave
- 12 weeks paid maternity/paternity
- Recommend an employee bonus
- Travel Discount
- Electric Car Scheme
- Health insurance
- Mental wellbeing support
- Free access to learning platform (Udemy)
- Pension Plan

**The Important Stuff**:
You will be required to be flexible in your working hours as some weekend working is required. You will need to have the right to work in the UK.
- Protecting and using your personal data responsibly is very important to us. To find out what_
- happens to any personal data that you provide to us, or any that we may collect about you please follow the link below_



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