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Business Inside Sales

4 months ago

Plymouth, United Kingdom Wildanet Ltd Full time

**Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.**

**_
Wildanet, building careers from the Southwest to anywhere._**

**Job Title**: Business Inside Sales

**Benefits**: Company Pension/ Employee Assistance Programme for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible working/ Hybrid working (minimum of 2 days in the office)/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).

**Location**: Devon - Head office is based is Liskeard, Cornwall - so occasional attendance will be required here for meetings.

**Salary**: £20,800 - £22,880 DOE per annum

**Role Purpose**: The primary purpose of the **Business Inside Sales **is to increase the customer base in line with Wildanet requirements, be that from direct contact with the customer or prospective customer or via the Business Sales Team whilst maintaining a high level of profitable revenue and an excellent level of service to all customers and colleagues

**Main Responsibilities**:The Business Inside Sales representative is responsible for, but not limited to:

- Managing inbound enquiries - processing all business leads and where appropriate close those leads with a successful sale, whilst ensuring any residential or SME leads are passed to the appropriate Team
- Liaise closely with the Business Sales Managers
- Manage retention contacts and renewals of business customers
- Where required work with a Team to deliver a project or solution within Sales and virtual management across Wildanet
- Provide reporting and analysis as required to show activity or specific project activity and as directed by Line Manager
- Support the wider Business Team by attending external and internal meetings, Customer site visits, managing the start of a customer, and any activity that gains, grows and maintains profitable revenue
- Activity as requested by line manager

**Key Activities**:

- Listening to customer requirements and present appropriately to make a sale
- Cold calling and prospect to arrange meetings with potential & existing customers to prospect for new business, where appropriate close the sale and process
- Working with Business Sales Managers to maximise their time in front of customers by managing all internal processes where requested
- Removing any barriers that may influence a customer’s appetite to buy
- Completing proposal documents: documentation, Dynamics uploads and work with all Teams to deliver in a timely manner
- Making accurate, rapid cost calculations and providing customers with quotations
- Negotiating on price, costs, delivery and specifications with potential customers and interval service providers, and help customers to choose our service
- Recording sales and order information, accurately and in a timely manner on the CRM
- Representing the company where appropriate
- Gathering market and customer information and feed future buying trends back to the CMO
- Reviewing your own sales performance, aiming to meet or exceed targets
- Attending team meetings and share best practice with colleagues.

**Essential Person Specification**:
**Knowledge**:

- Altnet/communications company knowledge and experience
- product knowledge
- IT knowledge
- MS office & CRM knowledge
- Internet & social networking understanding
- Virtual management across all areas to deliver profitable revenue

**Skills / Attributes**:

- Strong sales experience & be passionate about sales, with a desire to exceed all sales targets
- Excellent computer skills
- Ability to multitask using relevant systems
- A high level of self-motivation and ambition
- Customer centric
- High level of resilience
- Drive profitable opportunities
- Be proactive and create positive experience for others
- Excellent telephone manner

**Qualifications**:
Good level of education, including literacy and numeracy skills. Driving License is essential.

**Experience**:

- An outstanding record of sales achievement that can illustrated to show ability to range sale
- Presenting and talking to groups and potential customers

**Circumstances**:

- This role may involve travelling throughout Cornwall or Devon where required
- Working with others to achieve Team targets and goals
- Normal Office Hours Monday to Friday 9am to 5pm (hybrid working is available)
- Primarily office based
- Some evening and weekend work may be required and where applicable overnight stays