Administrator

1 month ago


Chelmsford, United Kingdom Swan Housing Group Full time

At Swan we have a dedicated Care and Specialist Accommodation department which is made up of three key areas. These are Supported Housing, Home Care Services and Key Worker Living. We offer a variety of homes, schemes, services and accommodations to suit our customer’s needs. Within Home Care Services we are proud to offer Extra Care Schemes, Rapid Response Home Care Services and Care in the Community. We have a team dedicated to providing continuous improvement and ensuring quality for both our customers and staff and we are proud to hold both outstanding and good rating with the Care Quality Commission.

As administrator for our busy NHS Keyworker service, you will deliver high level, efficient, responsive and comprehensive administrative support to the Keyworker Living Service with a ‘get it right first time’ approach to customers experience when contacting the service. Ensure excellent customer service in the provision of an efficient and responsive service to both internal and external customers.

In this role you will:

- Process incoming and outgoing mail efficiently
- Take minutes at meetings when required and distributed accordingly
- Coordinate, update and manage a range of spreadsheets relating to the work of the Service Manager and Management team
- Assist with processing all referrals to Keyworker Living in relation to Voids and allocations
- Build and develop strong and positive team relationships with NHS Trusts, external stakeholders and colleagues
- Ensure payments received are processed

To be successful in this role you will have excellent communication skills, customer service and thrive off working in a busy office environment.

On occasion, you may be required to work at another one of our Essex offices. (Chelmsford/Colchester)

Swan offers a wide range of benefits including a Pension scheme, Life assurance and a generous holiday entitlement


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