Receptionist

6 months ago


Oxford, United Kingdom MERCURE Full time

**Company Description**
"Why work for Accor?
- Entitle of 28 holiday days (bank holidays included)
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Develop your talent through learning programs by Academy Accor
- Free Bonus Breaks Voucher
- Friends & Family Rates
- Eye Test Vouchers
- Opportunity to grow within your property and across the world
- Friendly working Environment
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

£11/h Full time (40h)
**Night porter**
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
as a Night porter You Are the ‘face of **Mercure Oxford Hawkwell House Hotel** extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Assist in the general running of the hotel at night and support other departments to set up for the next day.

Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.

Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.

You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

**Qualifications**
Fluent in english
Communication skills
Training provided
**Additional Information**
Your team and working environment:
Mercure Oxford Hawkwell House is 4* hotel located at the quite village called Iffley in Oxford. The hotel has Breakfast area, bar, lounge and the restaurant.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Benefits**:

- **ALL **Heartist** Card discounts**:

- **Recommend a Friend Incentive**:

- **Up to 2 complimentary bonus break**:

- **Vivup**:

- Employee Assistance**

**Programme**
- **Cycle to work**:

- **Eyes Care + **Eurocar**:

- **Moving date - Wedding date**:

- **50 % dining discount for you and your family**:

- **Health Care Cash Plans with discounted**

**Perks & shopping**
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality


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