Parts Advisor
2 weeks ago
**Parts Advisor**
Croxdale Group continues to expand, and we recognise a need to increase our team in order to meet demand and maintain customer service.
As such we require a self-motivated individual, who is able to use their own initiative to work alongside our existing team in our busy Parts Department.
As a Parts Advisor for our Franchised Dealerships in Croxdale, Durham, you will provide a fast and efficient parts supply to both internal and external customers, ensuring proactive selling and stocking of parts whilst delivering an exceptional customer experience.
The Parts role is one of the busiest of the dealership, exciting and very rewarding.
**Key Responsibilities will include**:
- Dealing with customer requests (internal / external) to identify their needs and supply parts in a timely fashion, always ensuring the highest standard of courtesy and integrity.
- Stock management control daily to help in the smooth running of the department.
- Ensure the correct receipt and storage of incoming parts, pre-picking parts for workshop use.
- Carrying out stock control duties in line with Company and Brand policies such as PDRs, warranty and other supplier returns.
- Regularly liaising with the manufacturer to help deliver the “best place to shop” for all our customers.
- Have a positive personality
- A customer centric approach, always striving to deliver service above customer expectations.
- Strong attention to detail with an organised and methodical approach.
- Proven experience in a Parts environment is desirable but not essential, key is a enthusiasm and a willingness to learn
- A flexible and dynamic approach with the ability to adapt to changing priorities.
- Strong team player with good interpersonal skills.
- Driving licence is preferable due to the nature of the role.
- Be Confident with excellent communication skills
- Have the ability to sell additional products to our customers
- Have the ability to work with various CRM systems
Hours of work will be Monday to Friday 8am to 5:30pm and a Saturday 8am till 12pm on a rota.
**Salary**: £23,000.00-£27,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Durham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: One location
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