Listing Officer

2 months ago

Leamington Spa, United Kingdom Ministry of Justice Full time

**Listing Officer - Warwickshire Justice Centre - 69250**
**£25,827 - £27,170**
**Leamington Spa**:
**Background**

The Tribunals Service and HM Court Service were integrated into a single Agency, HM Courts and Tribunals Service on 1st April 2011. Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody. The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

**Overview**

As a new organisation HMCTS is embarking on a period of significant change. Strong leadership is a critical element in this being successful. Jobholders who have responsibility for managing staff will be required to provide clear direction and focus, visibly championing the changes which deliver greater efficiencies. The HMCTS Delivery Directors expects managers in the organisation to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

**The key purpose of the role is to**
- Be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business.
- To assist in the delivery of performance against targets.
- Make practical use of Lean TIBs, SOPs and other continuous improvement tools.

**Key responsibilities**

**Operations**
- To manage the deployment of listing resources and work to achieve the most effective/efficient use of resources, by setting team priorities and objectives so that performance targets are met.
- To maintain the court diary system, controlling and co-ordinating the allocation of work to courtrooms to secure optimum use of resources while minimising delay and wasted time.
- To work with other court teams to ensure that judicial resources are available to meet scheduled hearing dates.
- To work with the Judiciary, Justices’ Clerks and their assistants in dealing with case adjournments, remit cases and other listing matters.
- To monitor and review listing practices so as to ensure the efficient and effective throughput of workload.
- To collect and collate relevant statistics including the annual return and produce regular reports for Managers.
- Deal with listing correspondence and enquiries.
- To take an active part in meetings across the Cluster and encourage effective channels of communication within the listing department and other areas of the Cluster.
- To assist in the implementation of consistent administrative practices, procedures and standards, identifying and implementing solutions to team problems.
- Set quality standards and regularly test them.
- Monitor key performance areas, analyse performance trends and ensure appropriate action is taken to build on strong performance and address areas of weakness.
- To conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
- Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
- Deputise for the Delivery Manager as necessary.
- LEAN principles, tools and techniques to working practices to improve efficiency of operations.

**Team leadership**
- Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.

**Processing and managing casework**

***
- **Work with staff to ensuring that casework is appropriately managed, providing advice where process deviations have occurred.**

***
**Calculations and analysis**

***
- **Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.**

***
**Communicating with the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and organisations**

***
- **Liaise with the police, the CPS, other criminal justice agencies and solicitors to maintain a smooth flow of work through the courts, taking into account the reasonable needs of court users.**:

- **Maintain effective working relationships with the judiciary, supporting agencies, and voluntary user groups.**:

- **Provide feedback to staff, judiciary and other stakeholders on performance measures and targets.**:

- **Work with agencies to improve the level of service offered to users.**:

- **Think beyond own area of responsibility, considering wider policy and organisational implications of issues.**:

- **Attend and contribute at meetings of relevant User Groups.**

***
**Representation**

***
- **Represent the function you have been assigned to at an operational level**

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