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Victim and Witness Care Officer

3 months ago

Leamington Spa, United Kingdom Warwickshire Police Full time

Role type- Police Staff- Contract Type- Permanent- Department- Criminal Justice- Location- Leamington Justice Centre- Is this a Politically Restricted role?- No- Grade/scale- D- Salary
- £27,789- £29,874
- Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.
- Hours per week- 37- Competency and value framework (CVF) level?- 1- Closing date
- 30/05/2024, 12:00
- Job description**MAIN RESPONSIBILITIES**:
1. To act as a point of contact for victim and witnesses from charge through to sentencing, providing the appropriate level of information in a timely manner in line with existing requirements.

2. To provide an enhanced level of care and service from entry of a not guilty plea, in line with the Victims Code and based on the individuals needs.

3. To ensure the relevant needs and risk assessment is completed and that any findings are understood by relevant partner agencies.

4. To liaise with the Crown Prosecution Service and Her Majesty’s Courts and Tribunal Service as necessary to ensure victim and witness attendance at court.

5. To provide the victim and witness details of the appropriate third party support available (including Victim Support).

6. When directed, to provide assistance to specialist Local Policing and Protective Services units that support victims and witnesses

7. To maintain the relevant information on IT systems, complying with requirements and data protection principles.

8. To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels.

9. To continually review and offer suggestions for the improvement of the service offered by the existing team, using new and innovative working practices.

10. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

**SPECIAL CONDITIONS**:

- Working hours between 0700 and 1700hrs within the Flexi
- time scheme with a requirement to work outside of core office hours (0800-1600) on a rota as required.
- Exposure to distressing material

**PERSON SPECIFICATION**

**Knowledge**:

- Educated to A level or equivalent qualification

**Experience**:

- Experience of working within a customer care environment

**Key Skills**:

- Excellent customer service skills.
- Ability to build appropriate relationships and provide support, to individuals dealing with emotional/traumatic issues.
- Good oral and written communication skills including the ability to impart critical information and support a third party through remote means (telephone, digital and/or online)
- Ability to work under pressure and to manage and prioritise workload.
- Good telephone/Digital Communication skills.
- Competent in use of IT, including Windows packages or equivalent,

**Why work for Warwickshire Police?**

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

**Equality, diversity and inclusion**

Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

**Recruitment and Selection Policy**

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

**Police Barred and Advisory lists**

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

**Vetting and safeguarding**

**Job Profile or Other Relevant Document**
- CJ Caseworker Warks.doc - 1069KB
Converted File CJ Caseworker Warks.pdf - 155KB