Helpdesk Administrator

2 weeks ago

Preston, United Kingdom Leith Facilities Limited Full time

**Helpdesk Administrator - Job Description**

Reporting to: - Director of Facilities and Compliance

Direct reports: - Not Applicable

Job Summary

**You will be expected to be a customer focussed individual with excellent communication and organisational skills.**

You will work closely with the Director of Facilities & Compliance to provide a friendly and professional point of contact for customers for any queries or concerns. Handle incoming calls and manage outgoing calls as required. Liaise with wider team members to ensure the best resolution, consistent with the contract.

You will uphold and demonstrate the company Vision at all times:
“To deliver our client’s aspirations, protect their interests and ensure that the customer experience is exceptional. This is all underpinned by exquisite client care and hardworking family values.”

**Responsibilities**:
As a Helpdesk Administrator you will be responsible for:

- Recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with internal and external customers.
- Co-ordination of engineer’s workload
- Raising Purchase Orders, maintaining stock and ordering parts.
- Completion of spreadsheets
- Assisting in general office administration duties.
- PPE Ordering and keeping records for H&S.
- Daily, Weekly and Monthly Reporting.
- Provide minutes of meetings.

Health, Safety and Security:
All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedures.

To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection.

Company Values

Responsible for embodying, and encouraging in others, the company values, using the behaviours identified for each value as a basis for decision making and your behaviour.

Equal Opportunities

It is the responsibility of every person to act in ways that support equality and diversity. Equality and diversity is related to the actions and responsibilities of everyone. You are required to carry out your duties in line with the company’s policies and procedures, including relevant legislation, to deliver and promote inclusion and equity in treatment of colleagues and those within our care and access to opportunity at work at all times.

Mandatory Training

Be aware of and undertake mandatory and other training requirements necessary for the successful and safe performance of your job, including relevant updates.

Any other duties necessary for the successful performance of the role.

Key Skills & Experience
- Excellent verbal and written communication skills, including report writing skills.
- Competent with Microsoft office.
- Team player willing to work with colleagues to resolve queries quickly to the benefit of the business and our clients.
- Office / administration experience required.

Location

This role is based at Unit 4, The Crossroads Business Park, Freckleton St, Kirkham, Preston, PR4 2SH. Meetings within the UK may be required as necessary with Local Planning Authorities, clients and third parties.

Full clean driving licence required and own vehicle.

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: £12,000.00-£14,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- office/administration: 2 years (required)

Work Location: One location

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