Sales Support/ Customer Service

2 weeks ago


Wigan, United Kingdom Manpower Full time

**Daily Duties**
- Achieving/exceeding instore KPI'S/Targets put in place by upselling and cross selling.
- Running of Online stores such as Ebay and Amazon
- Dealing with customer calls
- Delivering All round excellent customer service and ensuring customers have a great shopping experience
- Responsible for dealing with customer complaints with the support of your management team
- Answering queries from customers in store, via phone and live chat
- Giving advice and guidance on product selection to customer
- Working within established guidelines
- Sales Order Processing
- Processing Payments
- Reporting discrepancies and problems to management
- Receiving and storing the delivery of any stock

**Requirements**:

- Having a friendly and engaging personality
- Comfortable working with members of the public
- Confident Manner
- Excellent Telephone Manner
- Helpful and polite
- Comprehensive understanding of your area of sales ie; retail, fast moving consumer goods, bathroom equipment etc
- Able to work as part of a sales team
- Knowledge of inventory techniques
- Smart appearance



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