Customer Service Delivery Advisor

4 weeks ago

Wigan, United Kingdom Product Care Group Full time

**Do you have previous experience in a Customer Service role?**

**Would you like to be part of a team that supports each other and celebrates success?**

**If you are passionate about providing excellent Customer Service, this Delivery Experience Advisor position could be the perfect role for you**

**Product Care Group** are specialists in delivery, inventory management and white-glove servicing of large household electrical appliances. Were looking for an enthusiastic individual to join our Customer Engagement team based in **Hindley Green, Wigan** to provide product, service and sales support to customers.

**Whats in it for you?**

Our Customer Service Delivery Advisor opportunity (internally known as Delivery Experience Advisor) is offered on a on a full time, permanent basis working 35 hours per week Monday - Friday 9am-5pm. You will receive a competitive salary plus excellent company benefits including;
- 33 days annual leave per year including bank holidays
- Hybrid working
- Contributory Pension scheme
- Employee discounts
- Cash health care plan
- Enhanced Maternity/Paternity leave
- Cycle to work scheme
- Day off for your birthday
- Life Cover (Death in Service Payments)

**As our Customer Service Delivery Advisor you will be required to;**
- Manage Delivery Booking System to locate new orders and begin to contact customers to book the delivery date.
- Be the first point of contact for customers wishing to book or reschedule a delivery and ensure customer queries are dealt with in a timely manner
- Be able to recognise situations of conflict during customer contacts and resolve conflicts through conflict resolution techniques
- Carry out follow-up calls as requested, checking engineering jobs have been completed to the customers satisfaction
- Support Route Planning Team on various projects/tasks as directed

**Our ideal Customer Service Delivery Advisor will have the following skills and experience;**
- Experience in a similar role is essential
- 5 GCSEs A-C or equivalent (including English and Maths)
- Computer literate able to use all MS packages
- Excellent oral and written communication skills
- Able to multi-task and have good problem-solving skills
- Good administration and organisation skills

For Hybrid working, equipment will be provided however you must have your own internet connection.

If you would like to join our team as our **Customer Service Delivery Advisor **then dont delay, click **Apply** today to be considered for this opportunity

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