Sales Administrator

We’re looking for a Sales Administrator to join our Sales team. In this role, you will be a primary point of contact for customers, expertly responding to product enquiries, managing small value orders, overseeing deliveries to customers, and providing support to the wider Sales team.

**Responsibilities**
- Ensure orders and invoices are accurate
- Confirm order information with customers
- Work closely with other departments to ensure customer deliveries arrive on time, as expected
- Maintain and update sales and customer records
- Develop monthly sales reports
- Communicate effectively with customers and colleagues and resolve queries
- Provide customer advice and support on an ongoing basis.
- Managing a portfolio of customer accounts, developing strong Client relationships
- Track and expedite order activity and alert appropriate staff of any potential delivery problems.
- Liaise with Production Manager to maintain appropriate stock levels to ensure customer request are fulfilled in a timely manner.
- Management of a variety of customer complaints and issues, and act as the communication link between customers and sales staff to assure responsiveness.
- Ensure seamless integration of multiple supplier/customer systems to our internal ERP
- Management of commercial invoicing and exporting
- Perform administrative duties as required.
- Previous experience of working in a similar Sales Administrator position within a Manufacturing, Supply Chain and/or Distribution environment is advantageous but not essential as full training will be given.
- Customer service and relationship management skills
- Excellent attention to detail and accuracy
- The ability to use your initiative, plan your own workload and work unsupervised.
- Confident IT skills which should include MS Office - Word, Excel and CRM and/or ERP systems
- Able to communicate effectively, written and oral
- Knowledge of export principles advantageous but not essential.
- A team player with a high level of dedication

**Job Types: Full-time, Permanent**

**Company Overview**:
Innovate Foods today, has a £20million turnover with distribution in the UK, Europe, Asia and the Middle East; producing over 4 million kilos of food annually from its factory in Fife, Scotland.

As part of Innovate’s planned growth strategy, in 2020 it joined the Frostkrone Food Group, benefiting from the expansion of international presence and the enhancement of its status as a significant supplier in the frozen finger-food market.

**Benefits**:

- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
In line with Government regulations

Ability to commute/relocate:

- Kirkcaldy, Fife: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Not to applicants: This is a key function within the business and requires previous experience as outlined. It is not a train-on role.

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Microsoft Excel: 1 year (required)
- Sage or similar accounting: 1 year (required)
- CRM and/or ERP: 1 year (preferred)
- Sales Administrative Support Occupations: 1 year (required)

**Language**:

- English fluently and excellent telephone manner (required)

Work authorisation:

- United Kingdom (required)