Service Coordinator

4 weeks ago


Gateshead, United Kingdom Ascendant Lifts Ltd Full time

Ascendant Lifts Ltd have an excellent opportunity for a Service Controller to work from our Head Office in Gateshead.

This position would suit an administrator looking to progress their career as well as an experienced service controller or help desk administrator.

You will ensure the department runs effectively including but not limited to cost control, service compliance (service booking, breakdowns, invoicing and further work), productivity and full compliance to Health and Safety standards and updating / monitoring client portals..
- To build rapport, develop trust and respect from both internal and external customers.
- To assist with the scheduling call outs and maintenance visits and in doing so achieve KPI targets for our clients, first time fix rate & reduced subcontract work
- Ensure customers are updated and communicated with throughout the life of the job.
- Collaboration with other colleagues and departments, ensure a safe working environment is maintained.
- Maintain good working relationships with local suppliers to promote value for money and long term mutually beneficial partnerships.
- Processing / Validation of costs to a high level of accuracy.
- Authorising repair estimates within cost limits.
- Assist customers daily with queries providing excellent Customer Service.
- Maintaining lift history.
- Ensure that all queries and tasks are dealt with efficiently and with professionalism.

**Ideal Experience**
- Experience in a customer focused role.
- Coordination/Controller experience.
- Knowledge of site engineering processes, including PPE, vans, tools, parts
- Excellent verbal and written communication skills
- To work on own initiative/unsupervised
- Relevant experience of service, repair & breakdown of lift equipment would be an advantage.

**Benefits**

In addition to a competitive hourly rate we offer a range of benefits including 25 days' holiday, generous contributory pension scheme.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Gateshead: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

Reference ID: KCNT/0723/SCO



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