Networking Level 4 Apprentice

3 weeks ago

Lincoln, United Kingdom QA Apprenticeships Full time

**Employer description**:
As a managed service provider, LCS Group has a diverse customer base ranging from micro businesses to Power Stations.

**Overview**:
We are looking for a confident individual to join our expanding technical team with the opportunity to learn methods to deploy business networks and support infrastructure for a wide range of businesses.

On-the-job training will be provided by a team of Microsoft & ZyXEL accredited engineers with additional vendor training provided on top of the apprenticeship elements as part of a 2-year program.

**Location**:Grimsby
**Hours**: 37.5-hour week 8:30am - 5:00pm, Monday to Friday
**Contract**: 2 years fixed term contract
**Salary**:£14,000 per annum

**Main duties**:

- Responding to customer support issues within customer SLAs, providing break fix response to issues.
- Maintaining the organisations IT Asset register, ensuring accurate records of equipment and service users.
- Providing advice to customers on best practice to maximise the benefits of their IT investments.
- Remediation of daily support issues relating to on-premises and cloud infrastructure, with a focus on root cause resolution to provide permanent fixes.
- Monitoring of client servers & networks with a proactive approach to maintenance, identifying trends and deploying fixes in advance of issues.
- Escalation of issues unable to be resolved, repeat issues or new security threats to the Service Desk Manager.
- Ensuring compliance with service desk processes by customers, obtaining necessary approvals.
- Ensuring compliance is maintained with LCS security safeguards, best practice security methods and education of users to emerging and existing threats.
- Carrying out standard builds of workstations, configuring network equipment as required.
- Providing onsite support if necessary and assisting on onsite deployment projects.

**What we are looking for**:

- Experience or interest in PC hardware, building machines and installing operating systems
- Networking devices in a home or learning environment
- Willingness to learn new skills throughout apprenticeship and beyond
- Confident communication skills

Having a driving license is beneficial, but not essential.

**Entry requirements**:

- an A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Future prospects**:
With our career progression pathways, you can take your learning as far as you want.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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