Head of PMO

3 weeks ago

Bradford, United Kingdom Provident Financial Full time

**Head of PMO**:

- 11565BR
- Competitive plus Benefits
- Bradford

**About the Role**

**You and your team**

The Project Management Office (PMO) function is responsible for working with key stakeholders across the business to ensure that PFG’s change management process continues to evolve, and be adhered to, in order to ensure the successful delivery of the ongoing portfolio of work. In addition, the role will lead on the management of the change prioritisation process to ensure that the impact and benefit of new initiatives gain appropriate level approval prior to work commencing:

- Maintain the PFG Change Management Approach and Change Delivery Framework, including ongoing review and enhancement through collaboration with key stakeholders, including technology and change leadership
- Continue to challenge and refine the Approach and Framework looking to eliminate redundant activity while optimising the process for the delivery of maximum business value
- Work with PFG to gain a strong understanding of their processes required to deliver technical solutions and ensure the Approach and Framework are aligned and updated as changes occur
- Ensure that appropriate controls are in place to capture key information that will satisfy the requirements of internal and external audit
- Work with Heads of Change and the Programme Mangers to ensure that appropriate processes and controls are followed, and that they remain appropriate and effective over time
- Provide training to encourage appropriate and effective use of the Approach and Framework
- Represent the PMO as a key member of the Transformation Executive Committee and be responsible for delivery of the material the group uses
- Ensure that the Approach and Framework aligns appropriately with the technology Agile product delivery teams
- Preparation of management information for projects as required for PFG governance meetings
- Administration of the primary tools used by projects and agile products teams, such as Cora and ADO, helping implement processes to ensure the quality of the material and archiving & housekeeping
- Facilitate provision of best practice guidance and training across the business & technology around the project and product delivery process
- Work with Heads of Change, The Programme Managers and other key stakeholders on the ongoing refinement of the change prioritisation process, including communication and training as required
- Support the Change delivery teams in the production and review of appropriate business cases featuring cost benefit, risk and impact assessments
- Establish strong relationships with Heads of Change and the Programme Managers providing appropriate support to them and key business stakeholders, to maintain a consolidated view of change requirements aligned to PFG’s business strategy and objectives
- Communicate and collaborate closely with a wide variety of teams, both technical and business, to track and report on PFG’s small change programme(s) which manages change that falls outside of the formal project process
- Facilitate discussions across business and technology product teams to agree prioritisation of changes and resolve conflicts, escalating where necessary
- Work with Heads of Change, The Programme Managers and business product owners to ensure change requests are prioritised effectively across the planning processes when impacting multiple products
- Track, validate and report the benefits realised via projects and the small change programme(s).

**Skills & Experience**

**What you bring to the team**
- Proven experience establishing, running, and maturing a PMO
- Professional Portfolio, Programme, Project Accreditation (MoP, P3O or equivalent)
- Experience and knowledge of PPM tools
- Experience of other methodologies (e.g., Agile, Kanban)
- Experience of managing the transition to and implementing Agile methodology
- Solid understanding and experience of PMO processes, procedures, standards, and governance
- Experience in a Senior PMO role demonstrating practical experience and achievement
- Development of strategic PMO improvement roadmaps to enhance internal operations and customer experience
- Writing consistently high-quality documentation to support implementation of PMO and project change
- Experience of managing multiple and difficult stakeholders and the ability to form effective relationships at all levels of the organisation, including C-Suite engagement
- Experience with Microsoft Project, Visio, MS Excel, SharePoint, and the other Office 365
- Excellent oral & written communications skills and experience.
- Ability to author consistently high-quality documentation to support implementation of PMO and project change
- Experience of managing multiple and difficult stakeholders and the ability to form effective relationships at all levels of the organisation, including C-Suite engagement
- Demonstrable team building experience
- Able to work independently within newly established ma

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