Client Relationship Coordinator

3 weeks ago


Leeds, United Kingdom CLD Recruitment Full time

£26,000 - Leeds City Centre (Hybrid working after probation)

To support the co-ordination of services to employers and ensure that relationships and existing business are developed and maintained in a smooth and efficient manner.

Essential
- Experience of working in customer focused environments.
- Enthusiastic to work with internal and external contacts.
- Able to think through the effects of actions and plans.
- Understand Business Risk and Health and Safety.
- Compliant with rules and procedures.
- Good working knowledge of Microsoft Excel, PowerPoint and Outlook.

Client Relationship Coordinator duties:

- To support delivery employer communications plan, including reporting and data analysis.
- Take ownership of assigned tasks, working creatively with the Team to deliver to agreed deadlines.
- Communicate directly with a range of pension scheme employers, addressing their day-to-day concerns.
- Providing support to Employer Relationship Managers on the day to day management of Single-Employer and Multi-Employer pension scheme clients.
- Working with ERMs, delivery of tasks to prepare and issue allocated employer mailings within required timescales.
- To assist with planning employer webinar and events and hosting employer meetings.
- Providing support to Professional Services Manager (PSMs) on the delivery of additional services to clients.
- To draft documents as appropriate for review by ERMs, Trustee and Employer Committees.
- To initiate, and present where appropriate, communications with employers and members including reports
- To work with other teams within the business to ensure that appropriate information is provided internally and externally and service standards maintained.
- Working with various internal systems to undertake research and analysis of the internal data and report on findings, paying attention to detail.

**Benefits**:
Annual leave
- 24 days plus 8 BH

Death In Service
- 4 x annual salary

Permanent Health Insurance

Pension 12% er ,as long as the employee puts in 6% ee contributions

Performance related pay and bonus

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.



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