Luggage Room Supervisor

7 months ago


London, United Kingdom The Langham London Full time

**Luggage Room Supervisor**:
**Concierge**:

- Ensure prompt and efficient delivery and collection of guests luggage and personal items.
- Monitor group bookings, arrivals and departures and rota luggage team to ensure appropriate cover as necessary, and when requested.
- Monitor luggage porters presentation and performance to ensure all standards are adhered to.
- Ensure luggage room is kept in a clean and tidy condition at all times.
- Ensure that all items are handled with due care and attention by all members of staff at all times and that any damage or loss of guest property is reported immediately to the Concierge Desk and Duty Manager or Security.

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- 28 Holiday including bank holidays
- meals on duty
- uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, The Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.

Would you like to be a in such an iconic hotel? Then go ahead, apply


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