Luggage Porter

5 months ago

London, United Kingdom London Bridge Hotel Full time

London Bridge Hotel is currently looking for an enthusiastic and engaging Luggage Porter to join our Concierge team.

London Bridge Hotel is a beautiful and unique, four-star boutique property based in the heart of London. Its prime position next to The Shard, London Bridge station, Borough Market and the Square Mile makes it convenient for city guests and business travellers alike.

**Why work as Luggage Porter for us at London Bridge Hotel?**
- **Salary Review after passing probationary period**:

- 50% staff discounts on F&B and a staff rate for friends and family
- Regular and ongoing training
- Reward Scheme
- Annual inflationary pay increases
- Day off on your birthday
- Free meals while on duty
- Free Access to Gym
- Free laundry and dry cleaning of uniforms
- Recommend friend scheme worth up to £400
- Annual staff party
- You’ll be treated as an important and valued member of our hotel team
- There’s plenty of opportunity for promotions and internal progression

**As a Luggage Porter at London Bridge Hotel, you will**:

- To attend promptly and courteously to guests at all times in order to make them feel welcome
- To ensure customer satisfaction by giving a polite and efficient service
- Transport guest’s luggage to and from their rooms carefully and promptly, and to store safely in the luggage room when requested
- Issuing the correct receipts and maintaining luggage record book
- To efficiently and courteously “room” guests in accordance with the hotel standard and explain ALL room equipment and operating functions
- To ensure every effort is made to meet guest needs, with all comments and complaints being actioned following procedures laid down by the Hotel and Company policies and procedures
- To assist guests with any taxi requests
- To ensure desks are stocked with pens and brochures and hotel stationary
- To run departmental errands as instructed by superiors. Ensure outside of hotel is clean and swept and window ledges are free from discarded rubbish/cigarettes/bottles/cans etc.
- To deliver mail, messages, faxes, packages to rooms
- Accepting courier items on behalf of guests and recording items for guest signature
- To work alongside reception and carry their instructions i.e. room moves
- To be able to answer the telephone in accordance with hotels standards
- To ensure a high level of security is maintained at all times
- To ensure all Public areas and the front of house are kept to the highest standards of maintenance and cleanliness and are made as welcoming as possible
- To develop a local knowledge of the surrounding areas so as to be competent enough to recommend places of interest and to dine
- Be familiar with hotels facilities: conference rooms, restaurant, bars, gym etc.
- To provide/receive efficient handover
- To cover night duties when required (on occasion only)

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)

**Language**:

- Good spoken and understanding of english (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: JH231801

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