Luggage Porter
5 months ago
**Luggage Porter**:
25.000 p.a
A four star hotel in the centre in South Kensington and Knightsbridge, The Rembrandt offers 194 luxurious bedrooms, 6 flexible event suites, a newly renovated restaurant and bar, and Aquilla Health and Fitness. Placed just across the road from London's Victoria and Albert Museum, The Rembrandt is located in a superb area, just steps from the Natural History Museum, Science Museum, Hyde Park, Harrods and the Royal Albert Hall. A favourite of independent business and leisure travellers from across the globe, The Rembrandt prides itself on offering impeccable service to every guest.
We are seeking a well presented Luggage Porter with good communication and excellent social skills.
Our Concierge team plays a key role in providing a friendly, efficient and professional service to our guests, encouraging them to return to our hotel again and again. Being in a customer - facing role, means you are a confident well presented and security conscious individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests and that are why we are looking for someone who is ready to go above and beyond in everything they do.
**Why join the Rembrandt’s team?**
At The Rembrandt, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:
- Wagestream - flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
**As Luggage Porter you will have...**
- Applicants MUST be over 21 with a full EU driving licence with a clean driving record
- The physical ability to lift and carry a large suitcase a distance, without aid.
- A smart, well groomed appearance
- A warm friendly and professional manner with good spoken English
- Previous experience of working in a customer focused role is essential and previous experience of hotels preferred.
- Flexibility to work a mixed rota of Early (7am - 3.30pm) and Late shifts (2.30pm - 11pm) 5 days a week over any 7 days on a rota.
**What will I be doing as Luggage Porter?**
- Based in the Front Hall, duties will include welcoming guests as they arrive at the hotel.
- Taking their luggage from taxis and cars
- Carrying luggage up and down to guest bedrooms
- Calling taxis for guest and helping them with their luggage when they depart
- Accepting small deliveries & taking messages
- Carrying & delivering parcels and boxes internally and to the Post Office
- Parking Company and guest cars in the local car park
- Providing local directions and advice to guests
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