Technical Credit Hire Negotiator

2 weeks ago

Haywards Heath, United Kingdom BT6 Resourcing Full time

**Job Title**:Technical Credit Hire Negotiator

**Location**: Salford Quays, Manchester or Haywards Heath, West Sussex

**About the Job**

**Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**

Are you skilled in handling complex claims within motor insurance? Here is your chance to shine We are seeking a highly skilled and motivated **Technical Credit Hire Negotiator **to join our clients Third Party team in **Salford Quays, Manchester** or **Haywards Heath, West Sussex**.

In your role as a Technical Credit Hire Negotiator you will be handling complex credit hire cases, demonstrating strong technical knowledge to include indemnity validation, liability and reserving with exceptional communication skills. You’ll have a proactive approach in managing a portfolio of complex credit hire claims to ensure we are offering the best outcome for our customers.

**Core skills we're looking for to succeed in the role**:
**Technical claims**: Understand the intricacies of credit hire claims, including case law and legislation.

**Analytical**: As a technical credit hire negotiator, you’ll need to review records, assess risk, and make informed decisions.

**Attention to detail**: Precision matters in credit hire claims. Pay close attention to documents, calculations, and processes.

**Relationship building**: Develop strong relationships with clients and colleagues.

**What's involved**:

- Proactively record, process and settle claims in accordance with our principles and procedures and to maintain files within our service standards.
- Own and manage a portfolio, of Complex Credit Hire third party motor claims and associated damage claims, as defined below; within own agreed authority levels.
- Northern Ireland Claims
- Taxi Claims
- Motor Bike claims
- “Niche” vehicle claims
- Specific KYO Credit Hire Organisations (CHOs)
- Initial fraud concern cases, if not retained by Fraud, e.g., ANPR
- High value/high prestige vehicle claims
- Claims managed within the Personal Injury Claims Portal
- Daily rate claims over £200 and over £10k in total
- Complex immobile/multivehicle claims
- Ensure that all files are reserved accurately and promptly in accordance with our reserving philosophy (most likely outcome).
- Be personally responsible for ensuring the reserves fully reflect the level of damages to be paid on each file
- Ensure liability is agreed within existing case law and accident circumstances using own experience
- Effectively negotiate, as appropriate, with customers, suppliers and all relevant Third-Party Claim Representatives
- Process payments on claims files as required and in accordance with your agreed authorities
- Identify and champion potential fraudulent claims and action as per guideline procedures
- Participate in peer review audits and as directed provide mentoring and referral support to Claims Operations colleagues
- Achieve own Quality scores for claims file and call handling
- As directed to participate in technical audits of third-party suppliers, e.g. Legal Panel.
- Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead.
- Adhere to and consider all regulatory requirements at all times, including Consumer Duty, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant.
- Compliant with health and safety policies at all times
- Ensure compliance with company standards/regulations at all times
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
- To carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central’s customers and any third parties.
- Any other reasonable duties

**Experience & knowledge**:

- Advanced experience of handling all property and credit hire claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
- Advanced experience of handling third party claims and liaising effectively with different claimant representatives (e,g Credit Hire Organisations, Accident Management Companies, Claimant Solicitors)
- Advanced knowledge of liability assessment
- Advanced knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how/ when to apply
- Excellent knowledge of all appropriate and relevant credit hire case law and the current legal landscape
- Excellent knowledge of motor claims including all areas of Complex Credit Hire (as listed in Job Responsibilities)
- A good knowledge of working with a Credit Hire portal
- Strong

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