Insurance Claims Handler

3 weeks ago

Haywards Heath, United Kingdom Masson Appointments Ltd Full time

Are you experienced in handling Personal Injury claims and looking for career development, opportunities, great training and a positive work culture and superb employee benefits?

An opportunity has arisen to work for a very employee focused organisation where you will be fully supported and where there are progression opportunities. You will be working Monday to Friday 9am to 5:00pm - Flexibility available and after passing probation,you will be working in the office (1 day) and from home 4 days a week.

You will be managing a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines. Full training is provided.

**Your Responsibilities**:

- Proactively manage claims within personal authority
- Validate policy indemnity for each claim, ensuring that the correct insurer status applied
- Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
- Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with procedural requirements and own authority limits of £10,000 per TPPD
- Process claim payments in accordance with personal authority
- To ensure all claims handled hold case specific reserves and that the reserving philosophy is adhered to on each claim.
- Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
- Ensure compliance with all regulatory and corporate policies and requirements (including "Treating Customers Fairly" principles)
- Proactively manage incoming telephone calls
- Manage claim costs within personal allocation by achieving most economical settlement, through good quantum arguments and effective negotiation adhering to the use of all tools
- Identify potential fraudulent claims and action in accordance with guidelines
- Develop and maintain effective relationships with colleagues and business partners.
- Ensure that all expressions of dissatisfaction are registered in accordance with the complaint procedure
- Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
- Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Identify and pursue all potential recoveries from the relevant parties
- Any other reasonable duties, including general claims tasks as required

**Experience & Knowledge Required**:

- Strong motor claims experience working within a bodily injury claims environment
- Experience handling claims within an OIC (Official Injury Claims) Portal or similar
- Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
- Technical expertise with exposure to third party claims including credit hire and liability
- Commercial awareness
- Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
- Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
- Understanding of all aspects of motor claims, to include credit hire and potential fraud
- To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)

**Contact us to learn more and to secure an interview.** Due to the nature of the role, it is essential that you have prior personal injury claims experience.

**Salary**: £25,000.00-£31,500.00 per year

Benefits Include:

- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- Store discount

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