Part Time Claims Administration Handler

1 week ago

Haywards Heath, United Kingdom First Central Services Full time

Location:

- Haywards Heath
- Salary:

- £21,255 FTE (£11,336 pro rata) plus training, progression and benefits
- Department:

- Customer & Operations

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

Are you looking for a new career with a fast-growing, dynamic company? Do you have excellent administration and customer support skills and keen for a change? Well look no further We need a **Part Time** **Claims Administration Handler (20 Hours) **to join our Claims Customer team in Haywards Heath, West Sussex.

**Our Monday to Friday **part-time** hours will be 4 hours a day on a 20 hour working week.**

**Hybrid: 3 days from home and 2 days in the office **after **passing a 6 month probation period.**

**Responsibilities**:

- Date and reference incoming post to ensure it goes to the correct claims team
- Reference, scan, validate and update the spreadsheet for any returned or requested cheques, hand these to the correct handler within claims in a timely manner
- Reference, scan, validate and update the spreadsheet with any signed for or special delivery items ensuring all details are recorded accurately
- Ensure checks are completed for any failed validation, to be pushed through manually
- Locate files and documents requested by the claims teams
- Scan any new claims received via post to the correct team in order for a new claim to be set up and worked
- Ensure that any letters sent from the claims teams are placed in envelopes accurately and sent to the customer
- Support the Claims Operations Teams by ensuring any required cheques are processed and sent out with any required correspondence
- Complete any updates to the CUE database as requested by the Claims Operations Teams
- To process windscreen claims in accordance with our principles and procedures and to maintain our departmental service standards
- Process weekly bordereaux with queries forwarded to the relevant supplier
- Process payments on claims files as required and in accordance with authorities
- To process salvage recovery and other recoveries onto appropriate claim
- To process Discrepancy and Aged Debt lists as required.
- Liaison with suppliers to ensure SLA’s and relationships are maintained
- To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
- Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
- Any other reasonable duties

**Experience & knowledge**:

- Administration experience
- Ability to understand the motor claims administration processes (Desirable)
- Knowledge of FCA requirements (including TCF)
- Understanding of claims in motor insurance
- Good level of communication skills, both verbal and written
- Good time management and organisation skills with the ability to prioritise own work
- Good understanding and ability to use Microsoft Excel

**What can we do for you?**

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy.

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

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