Customer Engagement Delivery Partner

4 months ago

London, United Kingdom Data Communications Company Full time

**The role**:
**Customer Engagement Delivery Partner.**

**Location - London -Manchester - Nottingham - Hybrid working model.**

**Competitive Salary plus benefits**.

**Role.**

The Customer Engagement Delivery Partner is accountable for leading on and ensuring consistent and relevant messaging is delivered to customers via external committees, forums and other interactive customer engagement channels.

**What will you be doing?**
- Attend and/or facilitate customer committees & forums, acting as the DCC lead representative and managing the end-to-end forum lifecycle from a DCC perspective.
- Work with wider DCC teams to constructively challenge existing processes and way of working. Identify improved methods of engagement and utilisation of channels to improve DCC performance with DCC customers.
- Capture and evaluate customer insight, including actions, from external meetings, ensuring this is disseminated to appropriate internal stakeholders to inform future engagement activity.
- Prepare briefings, hold pre-meetings where needed and ensure papers are submitted in advance and on time.
- Develop collaborative working relationships with both internal and key external customer representatives to ensure greater visibility and input from stakeholders into DCC’s decision making.
- Generate confidence in (Customer representatives, Members from SEC sub-committees and SEC Panel, SEC Secretariat (SECAS), SEC Independent Chairs, EUK, etc.)

**What we are looking for.**
- Customer relationship management / account management experience - well versed in developing key working relationships with external stakeholders and / or customers.
- Excellent communication and stakeholder management skills, able to communicate confidently and effectively with customers and internal stakeholders, especially when delivering difficult messages.
- An active listener who is insightful.
- A strategic thinker. Able to transpose DCC’s strategy and complex messages, bring to life and co-ordinate messages, and build an aligned engagement plan to promote collaboration and support.
- Excellent influencing skills. Able to create a collaborative environment (with internal and external stakeholders) and influence how stakeholders work together. Adept at working with and gaining buy-in at all levels of the organisation, including the Executive Committee.
- Strong document writing skills: able to understand and interpret complex messages and transpose them into quality papers and/ or presentations for our customers and stakeholders.

**Experience Desirable.**

Experience of working with Government and Industry Regulators and / or in complex governance environments.

**About the DCC**:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want - we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

**Company benefits**:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy, and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

Join the DCC and discover the power of you.

**What to do now**

**Capita Opportunity Statement**

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

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