Customer Experience Advisor

6 months ago

Salford, United Kingdom RRG Group Full time

**RRG Group**

**About RRG Group**

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today - but as history shows; that won’t stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group

**Benefits of working at RRG Group**

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. Own your dream car for less. (After successful completion of 6 months’ probation period)

A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.

Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.

Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral.

Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays.

Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.

Great team spirit, charity events and the flexibility to get involved in various fundraising events. Eye care benefits, Support and Mentoring, Employee Assistance, regular staff incentives, and so much more

**Opportunity at RRG Group, Salford - Customer Experience Advisor**

**£29,000 OTE (Basic salary £20,000 plus bonus and commission)**

An exciting opportunity has arisen to join RRG Group, Salford as an experienced Customer Experience Advisor. At the RRG Group we are always on the lookout for talented and confident Customer Experience Advisors. We expect hard work and determination, but in return you WILL receive great working conditions, continual support and professional development.

**About the role**

As one of our fantastic Contact Experience Advisors you’ll be a vital part of what we do here at RRG Group. Representing The RRG Group, you will provide excellent standards of service to our customers and potential customers You’ll be based in our Contact Centre at our Head Office in Salford Quays. We offer free parking within walking distance. Don’t drive? We are just minutes away from bus rail and tram links to all over the Greater Manchester area. As part of the role you will be contacting our customers to gain feedback from their experience and also be handling inbound customer queries. In return for your commitment, time and energy we will give you: A competitive basic salary plus commission. Full training. Free parking. Access to staff car scheme. Company Pension. A fun and relaxed working environment. Most of all you will be an important part of our growing team.

What you will be doing? Carrying out outbound service follow up calls. Handling inbound queries and requests for information from our customers. What we need from you: Excellent verbal and written communication skills. Active listening skills. Patience and the ability to remain calm. Excellent interpersonal skills. Attention to detail. Team Player. Computer literate. Ability to use initiative.

Full time working hours of 37.5 hours per week between 0800 - 1800 Monday to Friday and alternative Saturdays between 0900 - 1300.

At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and w

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