Resident Liaison Officer

2 months ago


Woolwich, United Kingdom Wates Full time

**Wates Residential have an opportunity for a Resident Liaison Officer** to join our team in London.

The key focus for this role will be to liaise with tenants and project staff regarding cyclical works to ensure a safe and secure environment and to support the operational team in delivering the cyclical and planned works programme for the term of the contract.

**Key Accountabilities will include**:

- Support the lead supervisor in the construction of programme of works per annum as well as the operational team in the delivery of programmes on time, of good quality and value for money
- Ensure effective communication with all stakeholders and attend and organise regular progress meetings
- Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required
- Maintain a complaints procedure and deal with disputes and damage claims.
- Attend community events organised
- Report all defects to Project Lead and advice on any trends (common defects)
- Continually check that our promises are being delivered

We are looking for someone who already has experience with complaints resolution and have good negotiation skills.

Alongside this you will have a solid awareness of the various cultural needs of tenants and a knowledge and understanding of Wates contractual obligations.



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