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Community Liaison Officer

4 months ago

Woolwich, United Kingdom Fawkes & Reece London Full time

Community Liaison Officer

Based in South East London - must be comfortable with travel

Permanent, Full time

40 hour week

Salary upto £35k.

MUST HAVE FULL UK DRIVING LICENCE

Fawkes & Reece are working with a large residential developer in recruiting of a Community Liaison Officer for their sites in South East London.

You will be based on a number of sites within South East and will the main point of contact dealing with the new residents who move in.

As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams.

The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent.

Expected Outcome:

The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches.

Achievable Through:

Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach
Contribute to, and execute, tasks driven through the action plans in a supportive role
Manage the timely delivery of the actions against timescales
Capturing employee feedback to improve opportunities and service
Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communicationsSOCIAL HOUSING EXPERIENCE IS PREFERRED.

Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information