Resident Liaison Officer

4 weeks ago

Woolwich, United Kingdom Wates Full time

**We have an opportunity for a Resident Liaison Officer** to join our Wates Living Space planned maintenance team to oversee our L&Q contract in London and South East - Thames area (Greenwich, Bromley, Dartford and Medway).

Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year.

**Key Accountabilities will include**:

- Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
- Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
- Ensure a consistent approach to customer care is adopted,
- Manage the Tenant’s Complaints procedures as a point of escalation.
- Maintain and update the on-site Database to reflect on-going works.

**You will be** an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

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