Operations Lead

6 months ago

Crawley, United Kingdom Mountain Healthcare Limited Full time

**About the Role**

**About the Role**

**Location: South SARC's - covering Kent, Surrey, Sussex and Thames Valley**

**Base Location will be the closet SARC.**

**Salary: Dependent on experience.**

**Hours: 40 hours per week**

**Shift patterns: Monday - Friday, 9am-5pm.**

**Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC).**

**The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required. We're looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service.**

**As an Operations Lead, you'll receive full training and support, with further opportunities to undertake additional higher education after one year in-post.**

**Job Opportunity**

**Job Opportunity**

**Key Responsibilities will include**:

- **Provide effective leadership to all staff in SARC contracts in the South.**:

- **To manage the client relationship with senior client stakeholders - ensuring that the clients are satisfied with the service we provide and identifying opportunities to grow our service offerings through improving services.**:

- **To maintain a highly visible presence to staff, NHSE & Police, and patients.**:

- **To act as a role model - leading on developing and embedding quality standards - in line with MHL policy and our regulators.**:

- **To ensure that high quality, evidence based, patient focused care is provided to all patients.**:

- **To ensure all client and company KPIs are met and reported on as required.**:

- **To oversee the rotas - ensuring compliance with client KPIs**:

- **To promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders.**

**Company Benefits**

**Company benefit**
- ** Enhanced sickness pay scheme**:

- ** Enhanced Maternity Pay after 1 year's service**:

- ** Well-being programme**:

- ** Advanced rota planning for better work-life balance**:

- ** 6 weeks annual leave**:

- ** Pension Scheme**:

- ** Bonus Scheme**:

- ** Life Assurance**:

- ** Employee Assistant Programme**:

- ** Long Service/Team of the Month Awards**:

- ** A range of accredited and CPD training courses and masterclasses**:

- ** Funding for higher education courses after one years’ service**

**Essential Skills**

**Essential Skills Required**:

- ** Previous management experience (leadership and management of teams)**:

- ** Robust skills in Microsoft office including Word, Excell, SharePoint, etc.**:

- ** Knowledge and understanding of safeguarding children and adults.**:

- ** Knowledge and understanding of confidentiality.**:

- ** Experience of autonomous working.**:

- ** Whilst the position may be based from one location, additional travel will be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.**:

- ** Advanced DBS and level 2 Police vetting will be required.**:

- ** Knowledge of the Criminal Justice / Healthcare sector.**:

- ** Attention to Detail.**

**Desirable Skills Required**:

- ** Qualified Registered Nurse, Midwife, Paramedic.**:

- ** Phlebotomy skills.**:

- ** A minimum of 3 years + relevant post Nurse, Midwife, Paramedic qualification experience.**

***

**About us**

**Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.**

**Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.**

**Join the Best Provider, Make the Greatest Difference**

**Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to

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