Client Services Administrator

3 weeks ago


Frome, United Kingdom Arkonik Full time

**Join Arkonik's Team**: Would you like to contribute to a globally recognised leader in Land Rover customisation? With over 14 years of expertise and facilities in both the UK and the USA, Arkonik prides itself on delivering the finest Land Rover Defender restorations and top-notch service worldwide. We are currently seeking a proactive and dedicated Client Services Administrator to enhance our client services operations.

**Role Overview**: As a Client Services Administrator, you will play a pivotal role in supporting diverse areas such as Customer Care, Warranty & Servicing, Shipping & Logistics, and general administration. This varied position demands flexibility, adaptability, and the ability to multi-task effectively under pressure. Your work will directly impact our efficiency and help identify areas for improvement in customer experience and product enhancement.

**Key Responsibilities**:

- **Data Management**: Collect and analyse vehicle fault data and warranty information. Maintain and expand databases to track vehicle issues and associated costs.
- **Administration**: Handle contracts, invoices, Bills of Sale, and some overland shipping logistics. Manage documentation for consignment sales, extended warranties, upgrades, and service works.
- **Support Operations**: Assist in identifying and coordinating with third-party service centres. Oversee logistics for service technicians and team travel.
- **Financial Oversight**: Ensure timely payments to third-party service centres.
- **Reporting**: Generate monthly warranty reports and track recurring vehicle issues. Facilitate effective intercompany communication.

**Values**:

- Passion for the vision and continuous improvement.
- Strong work ethic, adaptable to different time zones.
- Ability to remain calm and organised under pressure.
- Team player with a methodical, innovative approach.

**Skills Required**:

- Proficient in data management and analysis.
- Advanced skills in Google Sheets/Excel.
- Excellent written communication and organisational skills.

Join us at Arkonik and be part of our mission to lead the industry in customisation while delivering exceptional client service. We believe in empowering our team to achieve their best, in an environment that fosters growth and development.

Pay: £24,000.00-£27,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 31/05/2024



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