Multi-track File Handler
5 months ago
Our credit hire team is the largest and longest-established in the UK, with over 200 colleagues, and acting for more Insurers & Broker clients than any other, but we don’t do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies to identify and prevent new and emerging risks. We are looking for like-minded people who want to join us in this exciting and important work, and who want to develop their career with us.
You will predominately be handling your own case load of delegated authority claims which will include but not limited to credit hire cases, suspected credit hire fraud, liability investigations and bodily injury cases whilst assisting and helping to shape our best in class strategy for our insurer clients.
We are looking for all kinds of individuals that have a desire to progress and develop. Our promise back to you is to support you in reaching those career goals. Many of our leadership team and technicians started their careers at Keoghs which underlines the development commitment to all our people.
Our culture is one of support, respect and recognition, so if you think you’re a good fit then we’d love to hear from you.
The Tactical Credit Hire unit investigates complex credit hire claims from a tactical and strategic perspective. Within this role you would be expected to deal with pre-litigated & litigated Delegated (DA) & non-delegated authority (NDA) multi-track cases up to £100K in value.
You will be asked to carry out complex and technical investigations on these claims that are submitted from a specific opponent.
This is a fantastic opportunity to join an incredible team and help define our strategies against specific opponents with a view to successfully reducing the spend for our Insurer client’s.
**Key Accountabilities**
- The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.
The main aspects of the role will involve:
- Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
- Develop and maintain client relationships, always keeping the client at the heart of every decision
- Formulating an initial strategy for approval by Technical Supervisor.
- Legal research
- Undertaking telephone negotiations with third party Solicitors
- Liaising with the insured and insurers where necessary
- Ensuring ‘actions’ are carried out as per the task list within the Case Management System
- Accurately recording time
- Accurately completing the dispute resolution process
- Processing bills
- Ensuring all files are kept within ISO 9001 guidelines
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values
- Ability to work in target driven environment
The role will also involve an understanding of the court process, to include:
- Drafting defences
- Completing allocation questionnaire’s
- Dealing with disclosure and exchange of evidence
- Completing listing questionnaire’s
- Completing pre-trial checklists
- Instructing Counsel
- Drafting CPR Part 18 questions
- Drafting CPR Part 35 questions
- Drafting Counter schedules
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Bolton, Parklands Office, This is a hybrid role working 1 day in the office and 4 days from home.
**Experience, Skills and Qualifications**
- Essential:
- Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
- Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
- Ability to use own initiative
- Ability to plan and prioritise workloads
- Excellent listening and verbal communication skills
- Good telephone negotiation skills
- Ability to follow work processes and keep to Strategy
- Ability to recognise when sensitivity and tact are required
- Ability to make decisions
- Ability to remain calm under pressure
- Good IT skills including Word, Outlook, and experience of a Case Management System preferred
- Adhere to the Keoghs Values
Desirable:
- Experience of handling PI claims
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We’re friendly with a can do attitude
We care about our clients
We evolve
**Contract Type**
- Permanent
**Area**
- Credit Hire and Recoveries
**Sub Area**
- Complex Credit Hire
**Office**
- Keoghs
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