Trainee Helpdesk Support Technician

6 months ago

Retford, United Kingdom PIB Insurance Brokers Full time

**The Role**:
To support clients and colleagues with technical use of our online risk management tool, xCenta.
Ensure xCenta business critical tasks are completed.
To provide business support to PIB Risk Management in order to contribute to the successful delivery of xCenta related services.
To ensure systems and procedures are followed, maintained and to contribute to the development of new systems and procedures in order to increase efficiency.

**Responsibilities**:

- Provide efficient and timely technical assistance in relation to use of the xCenta online risk management system (for clients and internal PIB RM colleagues).
- Provide excellent customer service at all times
- Deliver xCenta training for clients and / or colleagues by various mediums (where required), e.g., face to face training or virtual.
- Utilise the Freshdesk system to log and track all client tickets, responding to tickets within SLA parameters.
- Update xCenta user manuals as required.
- Build / create e Learning courses and other content as required / directed.
- General xCenta housekeeping as required, e.g. cleansing or updating of forms / content.
- Thoroughly testing new xCenta functionality prior to release updates.
- Keep up to date with all new xCenta developments and system enhancements.
- Ensure all HSE information and guidance links are up to date (monthly check to ensure links are still valid).
- Downloading, maintenance, collation, and production of statistical data where appropriate.
- To contribute ideas to ensure future developments are simplistic and intuitive to use.

**Further information**

As well as a competitive salary we offer the following benefits -- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-207506

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