Sales Office Administrator

4 months ago


Stockport, United Kingdom Novanta Full time

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Sales Administrator

Stockport - Hybrid Working

We are seeking a Sales Administrator to join us at our Laser Quantum business in Stockport. This role is responsible for providing administrative support to the sales office team and performing front-of-house reception duties.

What do we offer?
- A competitive base salary reviewed annually.
- Private Medical Insurance Scheme.
- Annual leave - 25 days + bank holidays.
- Death in service scheme.
- Enhanced company pension scheme.
- A friendly and sociable working environment - including regular business unit wide social clubs, activities and events.
- Employee Assistance Programme
- Volunteering Days.

Key Responsibilities:

- Administration of all aspects of the sales process including:

- Sales Order Processing (SOP).
- Preparation of customer order acknowledgments.
- Updating and maintaining customer information.
- Ensuring all required paperwork and information is collated for smooth shipment of orders.
- Advising customers of shipment information (tracking etc).
- Ensuring all compliance requirements are met.
- Administration of all aspects of the service returns process including:

- Return Material Authorisation (RMA).
- Providing service quotes to customers.
- Processing of service purchase orders.
- Reception duties including:

- Answering incoming telephone calls and assisting with general telephone enquiries.
- Meeting and greeting visitors to the organisation and attending to their requirements as necessary.
- Administration relating to demonstration lasers including:

- Maintaining demo laser log records.
- Scheduling demo laser shipments and liaising with other staff as appropriate.
- Preparing customer demo request forms and ensuring prompt return.
- To work collaboratively with the Commercial and Operations departments to ensure smooth process from Purchase request to order fulfilment.

Skills and Experience:

- Proven track record of administrative excellence.
- Previous experience of working in a sales environment.
- Previous reception/front of house experience.
- Previous experience within the hi-tech sector (desirable).
- Strong IT skills (MS Office).
- Knowledge of Sage ERP software (desirable).
- Excellent communication and interpersonal skills.
- Highly organised with strong attention to detail.
- Excellent problem-solving skills.
- Proven ability to work to deadlines in a fast-paced environment.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.


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